Account Manager

Summary

The Account Manager will partner with and ensure the long-term success of our customers.  The incumbent will be responsible for developing long-term relationships with your portfolio of assigned customers, connecting with key business executives and stakeholders.

 Also, will liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs.

Core Competencies 



* Mathematics


* Communication


* Time Management


* Computer Skills

Job Duties



* Operate as the lead point of contact for any and all matters specific to your customers


* Build and maintain strong, long-lasting customer relationships


* Develop a trusted advisor relationship with key customer stakeholders and executive sponsors


* Ensure the timely and successful delivery of our solutions according to customer needs and objectives


* Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders


* Forecast and track key account metrics


* Identify and grow opportunities within territory and collaborate with sales teams to ensure growth attainment


* Assist with high severity requests or issue escalations as needed

 

Requirements


* BA/BS degree or equivalent


* Proven account management or other relevant experience


* Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level


* Experience in delivering client-focused solutions based on customer needs


* Proven ability to manage multiple projects at a time while paying strict attention to detail


* Excellent listening, negotiation and presentation skills


* Excellent verbal and written communications skills

Requirements


* BA/BS degree or equivalent


* Proven account management or other relevant experience


* Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level


* Experience in delivering client-focused solutions based on customer needs


* Proven ability to manage multiple projects at a time while paying strict attention to detail


* Excellent listening, negotiation and presentation skills


* Excellent verbal and written communications skills