Restaurant Supervisor / Hospitality

About Us

Feel inspired when you work at Hyatt Regency Boston Harbor, a distinctive full-service waterfront hotel offering stunning views of the harbor and the downtown skyline.

Our unique, up-scale 270-room property has been honored as a 2024 TripAdvisor Travelers' Choice Award recipient and has earned several Best of Weddings Awards from The Knot.

Our team has consistently excelled in key performance metrics recognized by Hyatt, including Cleanliness, Working Order, and Customer Service.

We pride ourselves in creating an inclusive and supportive environment, providing associates with a wealth of opportunities to help advance their careers and are proud to share our 95% Associate Satisfaction score! When you join our team, you'll enjoy a free hot meal during your shift and a comprehensive, competitive benefit program for the physical, mental and financial wellness of you and your family including: -Benefit eligibility within first 30 days -Health plans for medical, dental & vision -Generous 401k match -Paid time off including vacation, sick time and flexible holidays -Tuition reimbursement -Hotel stay discounts and more! Our location is convenient for commuters with free on-site parking and MBTA stations close by.

Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information.

You may be the perfect candidate for this or for other roles within our organization!

We value U.S.

military experience and invite all qualified military candidates to apply.

Overview

Assist the Outlet Manager in the planning and management of the Restaurant, Room Service and other food and beverage outlets as appropriate in order to achieve customer satisfaction, quality service, compliance with corporate/franchise policies and procedures and federal, state and local regulations while meeting/exceeding financial goals.

Essential Duties and Responsibilities:


* Monitor servers and busperson adherence to all service standards.


* Supervise service of guests, being watchful of signals from guests in need of service.


* Assist manager to establish and monitor sidework duty completion.


* Maintain bank to HEI Hotels and Resorts standards.


* Read daily communication sheets from previous shift and prepare one for the following shift.

Check floor plan for appropriate coverage.


* Check restaurant for cleanliness and set up.

Check service stands and aisle areas.

Check tables for cleanliness and proper set up.


* Abide by all State, Federal and Corporate liquor requirements pertaining to serving alcoholic beverages.


* Communicate daily with restaurant manager with regard to special events, house counts, etc.


* Assist restaurant manager in conducting menu classes and taste panels.


* Communicate bot...