Customer Service Representative

Join our dynamic team as a Customer Service Representative in our Monterrey plant 4, and play a key role in delivering an outstanding customer experience through effective order follow-up, cross-functional coordination, and proactive problem-solving.

We're looking for a service-oriented professional who can manage customer needs with accuracy, urgency, and a strong sense of ownership.

Resopnsibilities:


* Manage customer orders and follow up on order status, delivery dates, changes, and issue resolution


* Act as a key point of contact for customers, providing timely and accurate information while ensuring a positive service experience


* Coordinate closely with planning, production, logistics, quality, and other internal teams to support customer requirements


* Monitor open orders, backlogs, and critical requests to identify risks and support on-time responses


* Support continuous improvement in customer service processes, reporting, and communication flow


* Maintain accurate documentation and system updates related to customer requests, order changes, and follow-up actions

Qualifications:



* Bachelor's degree in Business, Engineering, Logistics, Administration, or a related field


* Strong customer focus with the ability to manage multiple priorities in a fast-paced environment


* Good analytical skills and attention to detail to follow up on orders, identify issues, and support problem-solving


* Effective communication skills with the ability to work across different functions and build strong relationships


* Ability to stay organized, take action, and follow through on critical customer needs


* Experience in customer service, order management, supply chain, or a related operational environment is a plus

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters.

At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success.

We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play.

It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization.

We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric - apply today!

€40 billion global revenue
+9% organic growth
150 000+ employees in 100+ countries

You must submit an online application to be considered for any position with us.

This position will be posted until filled.

Schneider Electric aspires to be the most inclusive...