Service Sales Key Account Manager (Northern)

In Schneider Electric everything we do promotes progress and sustainability for all - our colleagues, customers, partners, and the communities and societies where we live and work.

From the products, software, and services driving the digital transformation of energy management and automation to corporate citizenship and volunteer activities, we make an impact by helping people and organizations become more resilient and efficient, more electric and digital.

Which is where you come in.

Working at Schneider Electric means working toward a cleaner, better world.

You're part of a global team built on inclusion, mastery, purpose, action, curiosity, and teamwork, turning sustainability ambitions into actions.

The Role:

We are in search for a talent to take on the role as the Services Sales Key Account Manager.

In this role, you will be responsible for developing Services business from existing End USER and competitor installed base.

The role focuses on Malaysia Northern region customers, penetration of existing Installed base, brownfield project and white-space accounts, and promoting Schneider Electric Services offers across electrical and industrial equipment.

What will you do?


* Responsible for integrating all Schneider Electric services around customer needs and looks after assigned key customers and industry segments in Malaysia Northern Region.


* Responsible for creating and implementing specific plans.


* Works together with Service Operations, Projects and Business Unit sales in HQ.


* Ensures maximum awareness of the Schneider Electric Services portfolio in the assigned market space.


* Actively manages his/her funnel up to order closure to assure a consistent and growing business.

Helps define and/or initiates new services and strategies.


* Secures customer satisfaction overseeing all ongoing activities with the customer (orders, delivery etc)


* Utilizes BFO (Salesforce.com) for sales funnel management, account planning, performance and opportunity detection via Sales Cockpit.


* Provides monthly forecasts, using BFO, and summaries in a timely manner.


* Monitors margin to be at or above country thresholds.

Uses DOA process to escalate opportunities below thresholds.


* Regular collaboration with Operational Marketing team for thorough understanding of country Installed Base.


* Coordinates and/or attends trade shows and marketing/sales seminars as and when needed.

What qualifications will make you successful?


* Bachelor Degree in Electrical Engineering or equivalent.


* At least 5 years of relevant working experience in a similar field.


* Having adequate Electrical Power Distribution systems experience is a must.


* Any experience in Automation (Drives & PLC) would be an added value for this role.


* Ability to build a sustainable and reliable relationship with the customer.

The concept of Customer Intimacy is critical in Field Services.


* Energetic, outgoing...