Lead of Design Strategy & Operations, Vice President - Employee Experience

Join our Employee Experience Design team as the Lead of Design Strategy & Operations, where you'll be the strategic and operational partner to the Head of Design-turning design vision into an operating model that scales across a global workforce.

You'll build the "design operating system" (intake, prioritization, funding, governance, metrics, and delivery rhythms) that improves predictability, strengthens craft, and ties design outcomes directly to the firm's highest-value priorities.

This is a high-impact leadership role for someone who thrives in complex, regulated environments and can elevate UX through operational rigor, talent strategy, and data-driven execution.

As the Lead of Design Strategy & Operations in Employee Experience, you are the operational and strategic partner to the Head of Design, accountable for translating design vision into an executable operating model that scales across the Design team delivering employee experiences for a global population.

Sitting at the intersection of strategy and operations, this role strengthens how design plans, prioritizes, funds, measures, and delivers outcomes-improving the leverage of design teams and ensuring work aligns to the firm's highest-value business priorities.

This role combines portfolio strategy, operational rigor, and design leadership to build durable systems for execution, talent, governance, and measurement-while protecting the integrity of employee experience and design quality.

Job Responsibilities


* Define and run the design operating system that enables consistent delivery across a multi-team, multi-stakeholder environment.

Establish clear mechanisms for intake, prioritization, resourcing, and delivery planning, ensuring design capacity is allocated to the most material employee and business outcomes and that commitments are predictable and transparent.


* Drive portfolio and performance management for the design organization by defining success metrics, reporting cadences, and executive readouts that connect design activity to business outcomes and risk considerations.

Build discipline around OKRs (or equivalent), roadmap alignment, and value realization, enabling leadership to make informed trade-offs across competing priorities.


* Operationalize governance across design standards, decision rights, and review forums, creating lightweight but effective structures that accelerate decisions and reduce rework.

Ensure cross-functional alignment with product and engineering operating rhythms, clarifying handoffs, dependencies, and escalation paths while preserving design craft and user-centricity.


* Lead the design organization's workforce and financial management, including headcount planning, role architecture, budget management, and vendor strategy.

Implement controls and processes for external partners that ensure quality, continuity, and compliance with enterprise procurement, risk, and security expectations.


* Partner with Design Leadership ...