Duty Manager (Full time)

As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand.

Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs.

Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.

If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

Nestled in the heart of Brisbane’s CBD, InterContinental Hotel Brisbane will open to guests this winter, offering 319 spacious hotel rooms and suites, all day dining restaurant and lobby bar, outdoor pool, fitness centre and Club Lounge, all in a prime location above Queen Street Mall, perfect for exploring the city’s top attractions.

With over 1800 square metres of meeting and events spaces, InterContinental Brisbane offers versatile function rooms and a Grand Ballroom catering for up to 1000 guests, making it a great choice for business and leisure events alike.

We like to lead from the front.

So, we’re looking for a Full Time Duty Manager who sets their own high standards across everything from cleanliness to productivity.

You’ll champion our ‘one team’ approach to make sure you and your team deal effectively and efficiently with all guest complaints, queries and suggestions.

A little taste of your day-to-day:

 

Every day is different at IHG, but you’ll mostly be:


* Leading the way – managing guest experiences, team performance and hotel operations



* Prioritising workload and ensuring your team deliver authentic, memorable experiences



* Developing your team’s skills to drive results that positively impact on hotel performance



* Having authentic conversations with guests to resolve issues, queries or concerns



* Being first point of contact for any critical emergency situations 

What We need from you:

 


* Front Office duty management and team leadership experience for 2+ years in a property of similar size & luxury standard



* Depth of experience dealing with complex service recoveries, you will be someone who is confident to make decisions regarding guest complaints to ensure a positive outcome for the guest and leading our team by example



* Proven track record with success at working with loyalty schemes and enrolments



* Exceptional attention to detail, organisational and time-management skills



* Excellent communication and interpersonal abilities, with a guest-first mindset



* Strong ability to lead, motivate, and coach a diverse team



* A deep understanding of luxury service standards and guest experience personalization



* Proficient in the use of Microsoft Office and Opera



* Calm under pressure—handling complaints, emergencies, or operational hiccups without disruption



* Full working rights in Australia without restrictions
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