Account Specialist

Your Job

KBX is searching for an Account Specialist to work directly with customers, carriers, and across KBX teams to provide exceptional customer service.

The successful candidate will have excellent customer service, communication, and organizational skills and a high degree of initiative to find and drive solutions for our customers.

Our Team

Our team serves as the primary point of contact between KBX Logistics and its customers, ensuring effective execution from order through final delivery.

We coordinate daily shipment activity, manage customer communications, and resolve service issues through collaboration with stakeholders.

By leveraging transportation systems, performance metrics, and continuous improvement practices, the team delivers consistent service while meeting cost, quality, and productivity objectives.

The Account Specialist role is located out of our Green Bay, WI office, with hours Monday-Friday from 7:30 AM - 4:00 PM.

What You Will Do



* Serve as the day-to-day point of contact and face of KBX Logistics for assigned customers-working closely with the Account Lead-by developing and maintaining long-term relationships with internal and external partners through proactive, effective communication and exceptional service


* Develop an in-depth understanding of customer expectations and requirements and execute accordingly (e.g., award implementation, order entry and acceptance, collecting PODs, accessorial submissions)


* Schedule and manage pickup and delivery appointments and handle customer communications related to pickups/deliveries.


* Partner with internal teams to reschedule missed appointments and resolve service-sensitive situations respectfully and effectively


* Monitor and track shipments from order receipt through final delivery and provide clear status updates


* Utilize transportation management systems and all available tools to meet service and cost metrics, improve productivity, and eliminate waste


* Analyze trends, processes, and KPIs to identify issues and drive continuous improvement


* Collaborate with internal and external teams to implement solutions that positively impact all constituencies


* Maintain accurate account documentation and standard operating procedures; and support operational needs by taking on various tasks as required.

Who You Are (Basic Qualifications)



* Experience working with customers


* Experience using Microsoft Office: Word, Excel, Teams, Outlook

What Will Put You Ahead



* Experience in supply chain, logistics, or transportation


* Experience using inventory or transportation management systems

At Koch companies, we are entrepreneurs.

This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions.

Any compensation range provided for a role is an estimate determined by available market data.

The actual amount may be higher or lower than the range prov...