Customer Engagement lead

Customer Engagement lead

Job Description

People have looked to Kimberly-Clark brands for more than 150 years and today we're proud to help over a billion people around the world cope, laugh, love and live every day.

From the best nappies and baby wipes to the softest tissues, to the best supplies for business, we are constantly searching for new ways to make life better for our consumers, our customers and our planet.

Our leading consumer brands like the Kleenex ®., Huggies ®., VIVA, U by Kotex ®., Poise ®., Depend ®.

brands improve the lives of people around the world.

Kimberly-Clark proudly leads the way in providing better care for a better world. 

Led by Purpose.

Driven by You.

The Customer Engagement Lead role is positioned as a critical leadership function that not only manages day-to-day customer service and replenishment activities but also shapes the broader supply chain strategy and directly influences business performance.

It requires senior-level judgment, decision-making authority beyond operational execution.

Key Accountabilities / Responsibilities

Customer Engagement & Strategic Influence


* Act as the senior liaison with major customers, engaging at Supply chain leadership levels to align supply chain solutions with long-term business growth strategies.


* Represent the company’s supply chain in joint business planning with customers and vendors, ensuring alignment on service, cost, and inventory priorities that directly affect top-line and bottom-line results.


* Anticipate market shifts and customer trends, shaping forward-looking strategies that safeguard competitiveness and drive sustainable growth.

Leadership of Multi-Disciplinary Teams


* Lead and develop the Customer Service and Vendor Replenishment Planning teams, providing vision, direction, and coaching to elevate performance across the end-to-end order fulfillment cycle.


* Build organizational capability by introducing data-driven planning practices, and scalable processes that can support future growth and transformation.


* Serve as the escalation and decision point for high-impact issues, balancing trade-offs between service, cost, and working capital with direct accountability to senior leadership.

Driving Financial and Operational Outcomes


* Own delivery of measurable improvements in customer service, inventory optimisation, and vendor collaboration that directly contribute to financial performance (service penalties avoided, working capital improvements, distribution cost efficiency).


* Translate supply chain opportunities into tangible business cases, influencing capital and resource allocation decisions.

Driving supply chain efficiency through understanding and collaboration with customers


* Establish KPIs and governance processes that provide visibility and accountability across internal teams and external partners.

Capabilities & Experience


* Demonstrated ability to influence executive-level ...