Customer Experience Operations Specialist

Legend Brands, an industry leader and long-standing, stable company, combines over 185 years of experience in providing equipment, accessories and chemicals for professional cleaning, facility maintenance, portable environmental control, fire remediation and water damage restoration.

Supervision Responsibility:

None     

Essential Duties

• Answer product, order, and service-related questions. 
• Respond promptly to customer inquiries, concerns, and questions. 
• Manage incoming calls, shared among the team. 
• Maintain a positive, empathetic, and professional attitude always. 
• Process and follow up on sales orders. 
• Communicate with customers through various channels. 
• Ensure adherence to credit policies and sales procedures. 
• Work cross functionally with key departments. 
• Extensive experience and judgment to make critical logistics and customer service-related decisions. 
• Provide shipping quotes as needed. 
• Perform other related duties as assigned. 

Minimum Qualifications

Education and Experience  

High School Diploma or GED required.
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