Community Director

Role Purpose

The Community Director is responsible for driving an excellent client experience through world-class hospitality and operation for the client’s two U.S.

headquarters.

As Community Director you will have full responsibility for all Facilities & Workplace services, your clients’ satisfaction and office experience.

You will become the heartbeat of the workspace, living, and breathing the client’s core values and strive to achieve their mission throughout the two client sites that will be under your care.

The Client’s main priorities for these two new office sites are:


* Attracting talent through an office that is located in an amenity rich location with a diversity of work settings to fit different needs and work styles.


* Bringing employees back to the office with a full-service operation that feels like a 5-star hotel experience


* Retaining talent through an office environment that is inclusive, vibrant and has excellent services including a high-end coffee barista experience, grab and go upscale snacks, doctor’s office, fully stocked restroom facilities, game room, mother’s room and tranquility/prayer/yoga room.


* Introducing employees to a new way of collaborative working with quiet head down space, focus space, formal and informal meeting spaces, no assigned desks and no private offices.

Part of a strong team reporting to the Senior Director of Operations, you will deliver to your clients agreed specification but also look beyond this to take all opportunities to demonstrate Instant as a best-in-class, complete office solution.

You will network within your clients’ organization to achieve excellent relationships, delivering Instant’s values and keeping a firm focus on the statutory and commercial aspects of each contract.

You will drive opportunities to create client satisfaction, innovation, and profitability.

You will have three direct reports under your management – two Office Coordinators/Concierges and a Community Manager.

In addition, you will be overseeing the work of third-party suppliers that will provide services to the office including cleaning/maintenance/mailroom/AV tech/barista.

You will be responsible for motivating and communicating clear expectations of Instant values and performance metrics to this core team.

You will be reporting the performance of the sites and adherence to SLAs on a monthly and quarterly basis both internally to the Senior Director of Operations and externally to the Client’s FM team.

Preparation of accurate reports and clear communication of office performance metrics, issues and steps taken to correct issues will be central to your success.

You will be responsible for the P&L and budget for both sites.

You will work with the accounting team to create accurate P&L reports monthly for review by the COO/CFO, Finance Director and VP of Delivery Solutions.

Key Responsibilities

Community Management



* Client Account oversight of 3 In addition ...