Sr. Manager, Billing and Accounts Receivable

Job Description:

Position Summary:
The Senior Manager of Billing & Accounts Receivable is responsible for leading the end-to-end billing, collections, cash application, and credit management functions.

This role ensures accurate and timely invoicing, optimizes cash flow, minimizes bad debt risk, and drives operational excellence across the order-to-cash (O2C) cycle.

The ideal candidate combines strong leadership, process rigor, and analytical insight to improve performance and scale operations.

Responsibilities:

Billing & Invoicing Operations


* Oversee the preparation and delivery of accurate, timely invoices in accordance with customer contracts and company policies


* Ensure compliance with revenue recognition and billing requirements


* Continuously evaluate and improve billing processes, systems, and controls

Accounts Receivable & Collections


* Lead collections strategy and execution to ensure timely cash receipts and reduction of past-due balances


* Monitor AR aging, DSO (Days Sales Outstanding), and other key performance metrics


* Drive proactive outreach on delinquent accounts and manage escalation processes


* Collaborate with internal stakeholders to resolve disputes impacting payment

Cash Application


* Oversee accurate and timely application of customer payments


* Improve automation and reduce unapplied cash balances

Credit Management


* Establish and enforce customer credit policies, procedures, and risk frameworks


* Review and approve credit limits based on financial analysis, payment history, and external credit data


* Conduct ongoing monitoring of customer creditworthiness and adjust exposure as needed


* Partner with Sales to balance revenue growth with risk mitigation


* Lead efforts to minimize bad debt through proactive risk assessment and early intervention


* Oversee the evaluation and approval of payment terms and exceptions

Team Leadership & Development


* Lead, mentor, and develop a team of billing, AR, and collections professionals


* Set performance goals, track productivity, and ensure accountability


* Build a high-performing, customer-focused team culture

Process Improvement & Systems


* Identify opportunities for automation, standardization, and scalability across O2C processes


* Support system implementations and enhancements


* Strengthen internal controls and ensure audit readiness

Reporting & Analytics


* Deliver regular reporting on AR metrics, cash collections, bad debt, and billing accuracy


* Provide insights and recommendations to improve cash flow and operational efficiency


* Support forecasting and cash planning activities in partnership with Finance

Qualifications:


* Bachelor’s degree in Accounting, Finance, or related field


* 7–10+ years of experience in billing, accounts receivable, or order-to-cash functions


* 3–5+ years of leadership experience managing teams
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