Manager - Customer Advocate

* Ensures that complaints are resolved effectively and without delay and that those not resolved at the entity organization level have been escalated and considered in the competent entities.


* Drive Customer Centricity - for the entity.


* Continuously listen to the Voice of the Customer and CSLD feedback.


* Eliminate dissatisfaction by managing and preventing customer issues.


* Ensure a fast, reliable process for resolving complaints.


* Act as the plant's "I2P Champion" and reference for the I2P process.


* Escalate issues to the right teams and support collaborative resolution.


* Regularly analyse issues to identify top problems and launch prevention projects.


* Link complaints to updates in the Robustness program (PCP, FMEA, etc.).


* Work with other teams to contain, correct, and prevent customer problems.


* Lead containment actions for known issues.


* Monitor Customer Voice feedback and define action plans to boost satisfaction.


* Handle complaints from other Schneider entities to the plant.


* If the plant is an Expert Centre: Manage expert assessments from root cause validation to action effectiveness.

Deliver Expert Assessment reports on time and at the expected quality level.

What's in it for you:



* Bachelor of Engineering in Electronics or Electrical equivalent.



* 8-10 years' experience in a manufacturing environment.


* Electronic product manufacturing industry, Drives / UPS products would be preferred.

Let us learn about you! Apply today.

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This position will be posted until filled.

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