Dispatch Specialist

Job Description:

At Sparklight and Cable One, we keep our customers and associates connected to what matters most.

For our associates, that means: a thriving and rewarding career, respect for the communities where they live and work, a focus on health and wellness, an excellent work/life balance, and an open and inclusive workplace.

The Dispatch Specialist II assists field technicians and other departments to ensure customer commitments are met.

Using Cable One Field Service Management and ACSR .

This position maximizes the efficiency and effectiveness of the field workforce.

What you will do to contribute to the company's success


* Provides phone and chat support to field technicians in need of assistance with work order modifications and customer account requests.


* Resolves various types of ticket and email requests and inquiries from the Technical Care Center and Virtual Call Centers.


* Monitors technician's routes in order to have an ongoing understanding of availability for work orders.


* Sets up locates and outages as required.


* This position has the expectation and responsibility to take on other duties needed to help drive our Purpose, fulfill our Brand Principles, and abide by our Organization's Values.

Qualifications


* High School Degree required.


* 2 years or more prior experience in Dispatch, Field Technician or Workforce Management (WFM).


* Less than one-year prior customer service experience required.


* Excellent verbal and written communication.


* Strong data-entry ability (alpha/numeric).


* Must be able to navigate the internet and be comfortable using various computer programs.


* Ability to work in a fast-paced, demanding environment and with good time management.


* Understanding of Outlook and GPS.


* Understanding of ServiceNow and ACSR

Core Competencies


* Committed: Values each customer, while working hard to keep their business and support our communities.


* Helpful: Delivers support in the ways that are most useful to our customers and addresses their needs with expertise, respect, and empathy.


* Proactive: Understand what our customers need and actively works to make their relationship with use seamless, easy, and rewarding.


* Personal: Knows our customers well, and tailors our communications for such.

Core Competencies


* Committed: Values each customer, while working hard to keep their business and support our communities.


* Helpful: Delivers support in the ways that are most useful to our customers and addresses their needs with expertise, respect, and empathy.


* Proactive: Understand what our customers need and actively works to make their relationship with use seamless, easy, and rewarding.


* Personal: Knows our customers well, and tailors our communications and interactions to address their needs and expectations.

Benefits

Cable One and our family of brands appreciates the role our associates play t...