Inside Sales Account Executive - Global Inbound

Not even digitally ground-breaking products sell themselves.

At Dell Technologies, we aim to give every one of our customers and partners a high-level, white-glove experience.

This begins with our ground-breaking portfolio of products - client solutions, high-end electronics, accessories, mobility products, enterprise solutions, services and packaged software.

Our Inside Sales Account Executives (ISAE) bring this portfolio to life for our Global Inbound customers.

As the first point of contact for inbound inquiries from around the world, they build trust quickly, understand customer challenges and connect them with the right Dell Technologies solutions through outstanding responsiveness and service.

Join us to do the best work of your career and make a profound social impact as an ISAE - Global Inbound on our Inside Sales team in Milan.

What you'll achieve

As an ISAE - Global Inbound, you will handle inbound requests from new and existing customers and partners across multiple countries, consulting on how Dell Technologies' products and services fit into their solutions and ensuring a seamless customer experience.

You will:

- Respond to inbound emails, web inquiries and phone calls from global customers and partners, providing timely and high-quality support

- Qualify and develop inbound leads, understanding customer needs and matching them with the right Dell Technologies solutions and services

- Collaborate closely with Outside Sales Representatives, channel partners and internal specialist teams to progress opportunities and close deals

- Manage a high volume, fast-paced inbound pipeline, ensuring accurate documentation, follow-up and opportunity management in our systems

- Deliver a world-class customer experience on every interaction, representing Dell Technologies' values and brand across all touchpoints

Take the first step towards your dream career

Every Dell Technologies team member brings something unique to the table.

Here's what we are looking for with this role:

Essential Requirements

- Knowledge of applicable technology, products and services

- Ability to quickly understand and align our offerings to diverse global customer and partner needs

- Capacity to be a results-oriented teammate, comfortable working in a high-volume inbound environment

- Excellent communication, presentation and problem-solving skills; ability to build rapport rapidly over phone, web and email

- Previous experience in a sales or customer-facing position, ideally handling inbound sales or lead qualification

Desirable Requirements

- 2-4 years of relevant experience in inside sales, inbound sales or customer support

- Experience working with international customers; additional languages beyond English are an advantage

Who we are

We believe that each of us has the power to make an impact.

That's why we put our team members at the center of everything we do.

If you're looking for an opportunity to grow your career with some of the best min...