Front Desk Supervisor

About Us

Join our team at Homewood Suites by Hilton Destin, a new hotel located just a 5-minute walk from the stunning white sand beaches along the scenic Emerald Coast Parkway.

Our prime location puts you steps away from Henderson Beach State Park and the thrilling Big Kahuna's Water & Adventure Park.

At Homewood Suites, we're more than just a place to work - we're a community that celebrates diversity, inclusion, and growth.

We're committed to providing an environment where everyone is valued, and opportunities to advance are abundant.

Experience the perks of working with us, including complimentary on-site parking, generous paid time off, flexible holiday programs, and the GoHilton employee travel program.

Join a vibrant team where dedication is celebrated, and career growth is encouraged every step of the way.

Here, you'll thrive in a welcoming and supportive workplace that's as dynamic as the team you'll be part of.

Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information.

You may be the perfect candidate for this or for other roles within our organization!

We value U.S.

military experience and invite all qualified military candidates to apply.

Overview

Assist the Front Office Manager in managing the Front Office operations to achieve customer satisfaction, quality service and compliance with corporate/franchise policies and procedures while meeting/exceeding financial goals.

Ensure that the arrival, departure, and any other guest contact experience are conducted in an efficient and friendly manner.

Essential Duties and Responsibilities


* Communicate effectively both verbally and in writing to provide clear direction to staff.

Assign and instruct guest service agents in details of work.

Observes performance and encourages improvement.


* Greet guests immediately with a friendly and sincere welcome.

Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions and provide accurate information such as outlet hours and local attractions.


* Promptly complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate.

Promote • HEI Hotels and Resorts and brand-specific marketing programs.

Make appropriate selection of rooms based on guest needs.

Code electronic keys.

Nonverbally confirm the room number and rate.

Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate.

Close out guest accounts at time of check out.


* Verify and imprint credit cards for authorization using electronic acceptance methods.

Handle cash, make change and balance an assigned house bank.

Accept and rec...