Customer Service Representative

Alaska Marine Lines is seeking a Customer Service Representative to join our Customer Service department.

The Customer Service Representative will support customers with shipping needs through a multitude of avenues.

The Customer Service Representative plays a key role in delivering exceptional customer experience through timely communication, strong problem-solving skills, and a commitment to accuracy and safety.

If you thrive in a fast-paced environment and enjoy helping customers while keeping operations running smoothly, we encourage you to apply.

This is a Safety-Sensitive position.

Essential Duties and Responsibilities include the following. Other duties may be assigned:


* Answering a variety of customer questions by phone, email, or in person regarding services, tools, and resources.


* Provide quotes to provide the customer with estimated costs for shipping their item(s).


* Provide bookings to customers to receive their item(s) for shipping.


* Researching customer inquiries which may require communicating with other departments or operating companies.


* Occasionally physically verify cargo information or obtain cargo measurements.


* Occasionally collect and scan bills of ladings.


* Occasionally assist with receiving/processing bills of lading from drivers or customers delivering freight.


* Ability to work with several programs and screens at a time.


* Occasionally assist with billing charges on customer invoices.


* Collect payment over the phone.

Benefits You Can Look Forward To: 


* Health Insurance - medical, dental, and vision with low employee contributions


* Health Insurance for your family – we also contribute to medical, dental and vision for your family


* Paid Time off – start with 17 days paid time off a year (PTO) + additional extended leave paid time


* Paid Holidays - 8 paid holiday a year in addition to PTO (New Years Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving Day, Day after Thanksgiving, Christmas Eve, Christmas Day)


* 401(k) with company match + additional annual retirement contribution


* Health and Wellness Program - FitOn


* Tuition Reimbursement


* Employee Assistance Program


* Life Insurance and AD&D – we pay for at no cost to you


* Long term disability – we pay for at no cost to you


* Opportunities for internal promotions/career advancement


* Family friendly work hours (closed on weekends and paid holidays)


* Discretionary Bonus Program


* Competitive wages with annual performance and wage reviews 

 

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements listed are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and physical demands in the work environment.

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