Site Reliability Analyst

Company

Federal Reserve Bank of St.

Louis

The St Louis Fed is one of 12 Reserve Banks serving all or parts of Missouri, Illinois, Indiana, Kentucky, Tennessee, Mississippi, and Arkansas with branches in Little Rock, Louisville and Memphis.

The St.

Louis Fed’s most critical functions include promoting stable prices and economic growth, fostering a sound financial system, providing payment services to financial institutions, supporting the U.S.

Treasury's financial operations, and advancing economic education, community development and fair access to credit.

The Bank strives to maintain an engaging and exciting work environment that is both inviting and collegial.

Working closely with a dedicated team comprised of operational support, engineers, business analysts, and product owners to prioritize, refine, and deliver quality solutions for Treasury Forecasting and Cash Reporting business lines.

Analyst will support both Treasury’s Office of Fiscal Projections (OFP) and Fiscal Service’s Cash Reporting Branch (CRB).

OFP is responsible for producing forecasts of U.S.

Government cash flows and the amount of Federal debt outstanding.

CRB is responsible for collecting receipt and expenditure data from federal agencies and producing the Daily Treasury Statement (DTS), which summarizes the daily cash and debt operations of the Treasury.

The role will provide application support for Cloud technology solutions, including application monitoring, application tuning, troubleshooting, resolution of complex technical issues, and development of standard maintenance procedures.

Additionally, the analyst will consult with developers on issues related to software development, assist software quality assurance engineers as needed during system acceptance testing, and provide first level support for incident management.

Responsibilities


* Monitor infrastructure health, system data interfaces, data ingestion processes using observability software (e.g.

Grafana and OpenSearch)


* Review application, infrastructure and user logs when incidents occur and to satisfy security compliance activities


* Respond to system observability alerts and user feedback by providing first level help for business operations to ensure application availability in all environments


* Collaborate with application development and infrastructure support teams to resolve application issues, execute release builds, support testing and coordinate disaster recovery activities


* Troubleshoot complex system issues and prepare customer communications to include ongoing status updates, business impact and root cause analyses to comply with service level agreements (SLA)


* Manage requests, incidents, and change activities (scheduling, approvals, customer communications, changes tickets, documentation, etc.)


* Ensure application maintains operational processes to support security, audit, and business continuity compliance


* Work directly with federal agen...