Senior Manager, Operations

Primary Duties & Responsibilities


* Day to day management/supervision of assigned Lab environment personnel.


* Plan, design, implement, and manage a customer-facing lab environment showcasing networking products and technologies, including servers, network switches, and supporting infrastructure such as monitoring tools


* Define lab requirements, coordinate equipment procurement, and oversee installation, configuration, and operational readiness


* Collaborate with internal teams to develop and deliver interactive demonstrations that highlight product capabilities and solutions


* Partner with cross-functional teams to create and maintain passive product displays, including hardware setups and technical signage within the lab


* Recruit, screen, hire, train, retain, discipline direct labor, Timecards, PTO, reviews, performance improvements, cultivate team leads.


* Manage and ensure accuracy of timecards.

Plan and Schedule for OT when necessary.


* Coordinate material, equipment, facilities, and labor to achieve production targets.

Manage constraints.


* Report shift's outputs.

Participate and conduct pass down meetings.


* Work collaboratively with Process Engineering, R&D, Quality, Planning, Facilities, and Equipment Maintenance to achieve output targets.

Provide inputs and feedback for improvement.


* Shift planning such that production and maintenance shift targets are achieved.


* Maximizing the contributions from available resources.


* Organize employee training and development through operator appraisals.


* Ensure Health & Safety standards/procedures are adhered to.


* Ensure all clean room protocols are adhered.


* Communicate daily/weekly shift goals/targets to shift personnel.


* Ensure that personnel receive appropriate training in line with training schedule/programs.


* Provide accurate information with respect to all production & engineering (process & equipment).

related issues to the appropriate person / supervisor / manager.


* Analyze manufacturing information and implement any required actions to ensure goals are achieved.


* Experience with Manufacturing Execution Systems (MES) e.g., CAMSTAR and Product Data Management (PDM) systems e.g., Agile.

Experience with MS Excel, Word, PowerPoint.


* Promote quality awareness and encourage ideas for improvement.


* Maintain a consistent and fair approach to all designated shift personnel.


* Promote working practices and formalized procedures.


* Respond to business needs, scheduling WIP and maintenance in order to meet desired output.

Education & Experience


* Bachelor's degree in Engineering, Sciences, or a related field (or equivalent practical experience); Master's degree or higher preferred


* 7+ years of experience in the communications and Optical industry in technical roles.

(Manufacturing)


* Hands-on experience with servers, network equipment, operating systems...