Division Manager – Residential Services

Chimes International | Residential Programs
Salary: $70,000 Annually What You'll Do Program & Operations Management


* Oversee daily operations across multiple residential homes


* Conduct regular site visits (scheduled & unannounced) to ensure compliance and quality


* Monitor documentation, staffing, and service delivery


* Coordinate admissions, transfers, and ongoing program implementation

Person-Centered Support


* Lead and coordinate Individual Plan (IP) development and execution


* Serve as a primary point of contact for individuals, families, and stakeholders


* Ensure services align with individual goals and regulatory standards


* Monitor behavioral and support programs to ensure effectiveness

Leadership & Team Oversight


* Supervise House Managers and indirectly oversee Direct Support Professionals.


* Conduct performance evaluations and support staff development


* Participate in hiring, onboarding, and training of staff


* Lead staff meetings and ensure strong communication across teams

Health, Safety & Compliance


* Ensure all health, safety, and medication records are accurate and up to date


* Oversee incident reporting and follow-up in accordance with DDA and agency policies


* Respond to emergencies and ensure proper documentation and communication


* Maintain compliance with licensing, regulatory, and internal standards

Fiscal & Administrative Oversight


* Review and approve timesheets and payroll submissions


* Manage individual financial allowances and monitor expenses


* Support cost-effective operations across all assigned sites

What You Bring


* Bachelor's degree in Human Services, Psychology, Social Work, or related field (preferred)


* 2 years managing multiple residential sites


* 2 years of supervisory experience


* Experience supporting individuals with intellectual/developmental disabilities (IDD)


* Strong knowledge of regulatory compliance, documentation, and quality assurance


* Excellent leadership, communication, and problem-solving skills


* Valid driver's license with reliable transportation

Why Chimes?


* Mission-driven work that changes lives


* Medical plans starting at $6.90/month (Day 1!)


* Dental, vision, life & disability insurance


* Direct impact on residential programs and community living


* 403(b) with employer match


* Generous PTO paid training


* Tuition assistance


* Referral bonuses & recognition programs


* Growth opportunities within a mission-driven organization

Schedule & Expectations


* Flexible schedule based on operational needs


* Includes evenings, weekends, and on-call responsibilities

Ready to Lead with Impact?
Apply today and help us create safe, supportive, and empowering environments for the individuals we serve.#CMD410