Senior Associate, Digital Onboarding Product - Payments

Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world's most innovative financial organizations.

As a Senior Product Associate in Digital Onboarding, Commercial and Investment Bank, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle.

As a core person, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value.

Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences.

With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.

The Digital Onboarding team is responsible for building out a streamlined onboarding, KYC and client outreach platform and processes to reduce friction and time to market for payments products.

As the Payments - Digital Onboarding team, we are instrumental in digital experiences to support onboarding journeys for Payments clients, we have the ability to make immediate and long-lasting impacts to support our clients and their journey through their lifecycle with JP Morgan Chase.

Job responsibilities


* Develops a product strategy and product vision that delivers value to customers


* Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap


* Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition


* Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability


* Leads the execution of complex digital products, programs and initiatives which have impact across the enterprise


* Drives global product requirements definition, product planning and product design (including writing PRDs) of new features and enhancements


* Works closely with the scrum team to drive requirements as the product owner


* Acts as a key participant in large-scale planning, defining the product roadmap based on business outcomes


* Makes decisions in digital strategy for product/functionality/experience area requiring strong understanding of the business, policies, procedures and/or compliance requirements


* Collaborates and consults strategically with peers, colleagues and mid-level to senior managers to resolve issues and achieve execution goals


* Operates as primary interface between business, tech, ops, risk, legal and compliance to drive digital onboarding and KYC solutions to internal and external clients

Required qualifications, capabilities, and skills


* 3+ years of experience or equivalent experti...