AI/ML Product Manager - Payments - Vice President

We are building the next generation of AI-enabled automation for a payments platform-using data, machine learning, and agentic AI to improve reliability, reduce operational risk, and accelerate resolution of payment issues at scale.

As a Product Manager / AI Product Manager in the Payments Platform team, you will define and drive the product strategy for AI-powered automation, partnering closely with engineers, operations leads, and control partners.

This is a high-visibility role at the intersection of payments domain workflows, ML (especially anomaly detection), and LLM-based systems (RAG, agentic orchestration).

Job responsibilities



* Own the AI automation roadmap for the payments platform, focused on measurable outcomes (e.g., reduced exceptions, faster triage, fewer breaks, improved STP, improved detection/precision).


* Identify and prioritize high-impact payment workflows suitable for AI augmentation or automation (investigation, reconciliation support, exception classification, root-cause suggestions, alert deduplication, etc.).


* Lead rapid proof-of-concept (PoC) development using AI/ML to validate value quickly, then scale successful PoCs into production-grade capabilities.


* Drive anomaly detection strategy (signals, feature sets, model approach, thresholds, monitoring) to detect payment issues, ops anomalies (as applicable), and process breaks early.


* Translate business and user needs into clear product requirements (PRDs/user stories), acceptance criteria, and phased delivery plans.


* Partner with engineering/ML teams to design LLM + RAG solutions (knowledge grounding, context retrieval, evaluation, safety/controls, feedback loops).


* Define and track success metrics (precision/recall for anomalies, false positives, latency, automation rate, operational savings, reliability, control posture).


* Drive alignment across stakeholders (operations, technology, data, risk/controls) and own end-to-end delivery from discovery to launch and iteration.


* Leads end-to-end product delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while escalating opportunities to improve efficiencies and functional coordination


* Leads the completion of change management activities across functional partners and ensures adherence to the firm's risk, controls, compliance, and regulatory requirements


* Effectively manages timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners

Required qualifications, capabilities, and skills



* Experience in product management (or equivalent role) delivering data/AI-enabled products from concept to launch.


* Deep understanding of machine learning models, with particular strength in anomaly detection techniques and operationalization (monitoring, drif...