Product Delivery Manager - Card Acquisitions

Join a dynamic team focused on delivering critical supplier oversight and delivery outcomes for Card Acquisitions Product (CAP), supporting the strategic partnerships and external suppliers that enable Consumer and Business Card acquisitions.

As a Delivery Manager with a strong relationship management lens, you'll help maintain productive, solution-oriented partner engagements and ensure commitments translate into measurable outcomes.

You'll support execution of supplier roadmaps and modernization priorities through disciplined delivery management and Corporate Third Party Oversight (TPO) completion.

You'll work behind the scenes to coordinate stakeholders, manage dependencies and risks, and keep communications clear and timely, while driving operational excellence through process improvements, strong controls, and efficient, customer-focused execution.

Job responsibilities


* Support execution of supplier roadmaps and initiatives by translating priorities into delivery plans, milestones, dependencies, RAID tracking, and consistent status reporting


* Lead new and ongoing initiatives from inception to completion, coordinating deliverables across Product, Technology, Operations, Controls/Risk, and supplier teams


* Drive delivery support for modernization efforts, focusing on improving operational efficiency, reducing friction, and enabling scalable execution


* Lead and execute required deliverables for Corporate Third Party Oversight (TPO) compliance, ensuring timeliness, quality, and audit-ready documentation


* Evaluate the operating effectiveness of supplier management and business processes; identify gaps, recommend improvements, and coordinate actions with accountable owners


* Monitor supplier adherence to contractual requirements, policies, and procedures; analyze and communicate impacts of risks and losses (actual and potential)


* Oversee end-to-end change management activities, including communications, stakeholder impact assessment, readiness planning, and sustainment


* Develop and implement process improvement initiatives, using data analysis to identify operational inefficiencies, control gaps, and opportunities to enhance customer and business outcomes


* Use clear storytelling to communicate complex delivery topics, process changes, and risk tradeoffs to diverse stakeholders, driving alignment and timely decisions


* Work autonomously while managing competing priorities; exercise sound judgment in ambiguity, escalating issues appropriately and driving closure through follow-through

Required qualifications, capabilities, and skills


* 8+ years of experience (or equivalent expertise) in delivery management, program/project delivery, process improvement, supplier oversight, controls, risk management, or related functions


* Demonstrated ability to develop and implement process improvement or re-engineering programs focused on operational efficiency and risk reduction


* Prove...