Resident Engineer - Service Provider Routing and Switching

Resident Engineer - Service Provider Routing and Switching

This role has been designed as ''Onsite' with an expectation that you will primarily work from an HPE partner/customer office.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work.

We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today's complex world.

Our culture thrives on finding new and better ways to accelerate what's next.

We know varied backgrounds are valued and succeed here.

We have the flexibility to manage our work and personal needs.

We make bold moves, together, and are a force for good.

If you are looking to stretch and grow your career our culture will embrace you.

Open up opportunities with HPE.

Job Description:

The Resident Engineer role is a highly technical role, providing post-sales support for network products for Cox Communications.

The Resident Engineer will be required to develop and maintain expertise on the products deployed or to be deployed within the customer's network.

The Resident Engineer provides direct post-sales systems on-site technical support for reactive and proactive day-to-day customer network operations support.

Role Responsibilities:


* Troubleshoot equipment and network problems and open and track JTAC cases to resolve problems on pre- and post-production issues.


* To hold network information gathering workshops with the Customer to understand the Customer's existing network design and technical requirements of new network designs.


* To understand the Customer's organizational structure and become familiar with the Customer's network implementation and support processes and procedures to help in supporting a network that is available and sustainable.


* To produce a written summary report on the status of design projects, equipment, and network problems regularly to the customer.


* To hold technology workshops with the customer to discuss equipment and network problems, and to provide case status updates, including the reasons for any problems encountered and the workarounds and/or solutions that are being tried.


* To train the customer's design, implementation, and support personnel to configure and operate the HPE Juniper Networks products.


* To assist the customer in developing Network Operating and Equipment Operating Procedures.


* To assess the health of a network based on HPE Juniper products.


* Development and maintenance of fault diagnosis procedures to support effective fault resolution.


* Developing network operating procedures, configuration standards, and implementation plans for HPE Juniper products.


* Support the production environment of HPE Juniper products within the customer infrastructure.


* Support ongoing efforts in defining best-practice policies for ...