Sr Systems Engineer

Sr Systems Engineer

Altera Digital Health

Role Overview

This is a remote position with rotating shift coverage and minimal travel requirements to support client needs and occasional on-site meetings.

Key Responsibilities



* Implement, support, and maintain enterprise-level Citrix environments


* Install, configure, and manage Citrix servers, ADCs, and related infrastructure


* Identify opportunities to standardize, optimize, and automate existing processes


* Investigate, troubleshoot, and resolve incidents and problems related to Citrix and associated systems


* Act as a Tier 3 escalation point for complex Citrix support and troubleshooting issues


* Engage in advanced technical problem-solving across multiple technology platforms


* Participate in 24x7 on-call support rotations


* Perform additional duties and special projects as assigned

Contribution to Team Synergy



* Conduct comprehensive root cause analysis and problem management, sharing findings with the team to improve processes


* Promote knowledge transfer and collaboration to enhance overall team expertise


* Take ownership of assigned tasks and provide timely project status updates

Qualifications

Academic and Professional Requirements



* Bachelor’s degree in Computer Science, Information Systems Management, or a related field, or equivalent practical experience


* Citrix certification: CCA‑V – Citrix Virtual Apps and Desktops 7 Administration

Experience and Technical Skills



* Minimum of 6 years of experience as a Citrix Virtualization Engineer/Administrator, including assessments, planning, implementation, and upgrades or migrations in large-scale environments (2,000+ users), preferably within a healthcare setting


* Preferred (but not required) Citrix certifications:
+ Citrix Certified Enterprise Engineer (CCEE)
+ Citrix Certified Professional – Virtualization (CCP‑V)
+ Citrix Certified Expert – Virtualization (CCE‑V)
+ Citrix Certified Professional – Networking (CCP‑N)


* Hands-on experience with Citrix technologies, including:
+ Citrix Virtual Apps and Desktops (CVAD 2203 or later)
+ StoreFront
+ FsLogix 
+ Citrix Provisioning Services (PVS)
+ Machine Creation Services (MCS)
+ Citrix Cloud and Citrix in Microsoft Azure
+ Troubleshooting Login Performance Issues 


* Strong understanding of Citrix architectural dependencies and industry best practices


* Experience working in Microsoft Azure cloud environments


* Familiarity with ITSM tools such as ServiceNow