ServiceNow ITOM Manager

At Elanco (NYSE: ELAN) – it all starts with animals!

As a global leader in animal health, we are dedicated to innovation and delivering products and services to prevent and treat disease in farm animals and pets.

At Elanco, we are driven by our vision of Food and Companionship Enriching Life and our purpose – all to Go Beyond for Animals, Customers, Society and Our People.

At Elanco, we pride ourselves on fostering a diverse and inclusive work environment.

We believe that diversity is the driving force behind innovation, creativity, and overall business success.

Here, you’ll be part of a company that values and champions new ways of thinking, work with dynamic individuals, and acquire new skills and experiences that will propel your career to new heights.

Making animals’ lives better makes life better – join our team today!

Your Role: ServiceNow ITOM Manager

ServiceNow ITOM Manager will act as the voice of IT Operations, collaborating closely with infrastructure teams, development teams, and other product owners to prioritize features, manage the product backlog, and drive continuous improvement in our operational efficiency and resilience. 

You will be joining TechOps, who are responsible for all IT Infrastructure, Client Services, and Global & Site Operations across the enterprise.

Your Responsibilities:


* Define and articulate the product vision, strategy, and roadmap for ServiceNow ITOM module (e.g., Discovery, Service Mapping, Event Management, Operational Intelligence, Cloud Management, Orchestration). 


* Gather, analyze, and prioritize business requirements from IT Operations, Infrastructure, Cloud, and Security teams, translating them into clear and actionable user stories and acceptance criteria. 


* Own and manage the ServiceNow ITOM product backlog, ensuring it is vetted, prioritized, and aligned with strategic goals and release cycles. 


* Collaborate closely with development teams, architects, and quality assurance to ensure successful delivery of features and enhancements that meet operational needs. 


* Own and drive CMDB adoption across stakeholders, ensuring CMDB accuracy is in line with best practice and industry standards 


* Act as the subject matter expert for ServiceNow ITOM, providing guidance and clarification to development teams and stakeholders on operational processes and technical requirements. 


* Facilitate communication and alignment between IT Operations, Infrastructure teams, and the development team throughout the product lifecycle. 


* Monitor and analyze product performance, operational metrics, and industry trends to identify opportunities for automation, optimization, and proactive issue resolution. 


* Ensure that all ServiceNow ITOM solutions adhere to ITIL best practices, company standards, and integrate seamlessly with the CMDB and ITSM modules. 


* Lead user acceptance testing (UAT) and ensure that delivered solutions meet operati...