Customer Account Coordinator

Your Job

Georgia-Pacific is hiring a Customer Account Coordinator to join our team in Kansas City, MO.

In this role, you'll serve as the main point of contact between our customers, internal teams, and the sales organization, owning the order process from start to finish with precision and urgency.

A strong candidate will bring a high degree of accuracy and accountability, as this position involves significant order entry and item setup responsibilities, light accounting work, and constant cross-functional communication.

Success in this role requires the ability to pivot quickly, manage competing priorities, and maintain exceptional attention to detail in a fast-paced environment.

Schedule: Monday - Friday | 7:30 AM - 4:30 PM CST (with flexibility as needed)

Our Team

At Georgia-Pacific, we believe in empowering our employees and encouraging continuous learning.

You'll be part of a team that values collaboration, problem-solving, and doing the right thing-even when no one's looking.

Our Kansas City box plant supports customers across the region, and our Customer Service team plays a vital role in keeping everything running smoothly.

What You Will Do


* Serve as the primary liaison for assigned customer accounts, ensuring timely and accurate order entry, item setup, and issue resolution.


* Coordinate daily with sales, scheduling, shipping, design, and production teams to manage customer needs from start to finish.


* Own and manage New Item Requests, data entry, and updates with a high degree of accuracy and speed.


* Track and reconcile order-related information, supporting light billing and payment tracking functions.


* Monitor and track customer inventory levels and shipment status using Excel or other internal tools.


* Proactively communicate with internal stakeholders and customers to provide timely updates and address concerns.


* Prioritize and balance multiple urgent tasks, shifting gears quickly as business needs evolve.


* Use Microsoft Office tools (Excel, Teams, Word) daily to manage information and workflows.

Who You Are (Basic Qualifications)


* 2+ years of customer service or operational experience in a fast-paced environment such as corrugated manufacturing (plant or supporting roles), distribution, supply chain, logistics, commercial operations, or manufacturing customer service.


* Strong Excel skills (data entry, basic formulas, spreadsheet organization).


* Demonstrated ability to handle multiple competing priorities with flexibility and calm under pressure.


* Strong communication skills and the ability to build relationships across departments and with customers.


* Highly organized and detail-oriented, especially in managing data and account accuracy.


* Demonstrates strong critical thinking skills by analyzing customer concerns, identifying root causes, and delivering effective, timely solutions that enhance the overall customer experience.


* Willingne...