Customer Category Manager

Customer Category Manager

Job Description

Customer Category Manager, International Family Care & Professional

Location: Cape Town

Closing date: 14th May 2026

Kimberly Clark's International Family Care & Professional business — an organization rooted in purpose and innovation that has built a legacy with global impact.

As Kimberly-Clark forms a strategic partnership with Suzano to create a world-class international tissue and professional products company, this role is proposed to transfer to the new venture once the transaction closes, anticipated in mid-2026, subject to consultation and other applicable legal requirements.

This is a rare opportunity to help shape a new global leader backed by two industry powerhouses.

You’ll be part of a high-potential business that combines Kimberly-Clark’s iconic brands and commercial excellence with Suzano’s industrial and sustainability leadership.

You’re not the person who will settle for just any role.

Neither are we.

Because we’re out to create Better Care for a Better World, and that takes a certain kind of person and teams who care about making a difference.

Here, you’ll bring your professional expertise, talent, and drive to building and managing our portfolio of iconic, ground-breaking brands.

In this role, you’ll help us deliver better care for billions of people around the world.

It starts with YOU. 

The purpose of the Customer Category Manager role is:

The Customer Category Manager is an integral member of the IFP Modern Trade Commercial team within the Sales function.

This Member will make a strong contribution to a high performing Commercial team and culture within KC.

They will be pivotal in leading the business to build category growth with key retail partners where they will act with exclusivity and a high degree of confidentiality.

You will be responsible for understanding what is happening in the Category within Modern Retail Customers.

You will be required to leverage the insights to help develop clear category of stories and plans for the customers, and you will work closely with the National Category Manager.

KEY RESPONSIBILITES:

STRATEGY:


* External Focus: Lead the execution of the 12 months Category Plan, grounded in insights and validated by Retailer engagement.

Build expertise in how the retailer works on category development and helps educate KC SA on the best way to dovetail our plans into the category objectives.

This will come through a clear articulation of the category growth drivers that underpin the plan.


* Internal Focus: Forges strong Retailer partnerships from a Category perspective so KC SA is seen as a thought leader in this key space.

Support the development of the Category Review story and key Customer engagement meetings.


* Work with the National Category Manager, RGM lead and customer teams to help present key NPI that fit within the context of what the Retailer is trying to achieve with their category vision.

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