Personalization - Product, Senior Associate

Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world's most innovative financial organizations.

As a Senior Product Associate within the Personalization and Insights Team, you contribute to the team by leveraging your expertise in product development and optimization to make a significant impact, supported by user research and customer feedback to fuel the creation of innovative products and continuously improve existing offerings.

Collaborate closely with cross-functional teams and play a crucial role in shaping the future of our products and ongoing success.

You will lead the strategy and execution of machine learning-powered personalization and next-best-action capabilities across mobile, web, contact center, branch, and marketing.

You will translate research and analytics into clear roadmaps, partner with data science, machine learning engineering, channel teams, and business stakeholders to prioritize opportunities, design and iterate recommendation, next-best-action, and agentic solutions, run experiments to validate impact, and operationalize scalable, reliable model lifecycle infrastructure-while upholding privacy, consent, and fairness standards.

Job responsibilities


* Partners with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery


* Considers and plans for upstream and downstream implications of new product features on the overall product experience


* Supports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers


* Analyzes, tracks, and evaluates product metrics including work to time, cost, and quality targets across the product development life cycle


* Writes the requirements, epics, and user stories to support product development


* Partner with Channel/Interface teams to define how assistant memory and context are used, and help align on contracts, service levels, and guardrails for safe, reliable experiences


* Support machine learning-powered personalization and next-best-action initiatives by helping frame hypotheses, document use cases, and assist with experiment design and impact measurement


* Translate user research and analytics into epics, user stories, and acceptance criteria, and manage day-to-day backlog grooming and sprint execution across discovery through launch


* Coordinate with data scientists and engineers across design, training, evaluation, deployment, and monitoring to ensure requirements are clear and delivery milestones are met.


* Contribute to an application programming interface- and event-driven cloud approach by capturing requirements for context/signals and tracking product metrics (engagement, quality, outcomes)


* Fo...