Associate Service Desk Specialist (bureau Of Technology ) - Palmer House Chicago Job Fair

Cook County Offices

Under The President

Administrative Hearings

Auditor

Bureau of Administration

Bureau of Economic Development

Bureau of Finance

Bureau of Human Resources

Bureau of Technology

Facilities

Office of the President

Job Summary

Provides remote technical assistance for end-user hardware and software installation, configuration, troubleshooting, and deployment.

Serves as the first point of contact for technical issues via phone, email, or remote support tools, resolving routine issues in accordance with established procedures and escalating complex cases to higher-level IT support teams as necessary.

"The Offices Under the President will seek to fill the position by means of the Job Fair process."

JOB FAIR DATE & LOCATION

Wednesday, May 27, 2026

9:30am to 4pm

Palmer House Hilton Chicago

124 S Wabash Avenue, Chicago, IL 60603

Qualified applicants will be offered interviews at the Job Fair.

Applicants must interview in-person during the job fair as time permits.

Limited spots are available.

Pre-registration for the fair is highly encouraged through the event link.

On-site registration is also available.

Bring your ID to apply in person.

Knowledge, Skills and Abilities

• Ability to provide basic insight, advice and expertise to other professionals, management, and external contacts in an assigned functional area.

• Knowledge of basic and standard principles and practices for a specialized area of focus.

• Knowledge of desktop operating systems, standard office productivity software, and basic networking concepts.

• Ability to troubleshoot hardware and software issues using established procedures.

• Strong customer service and communication skills.

• Proficiency in Microsoft Office applications.

• Ability to operate as a team player and communicate basic or narrow-defined knowledge to team members and external stakeholders.

Minimum Qualifications

• Graduation from an accredited college or university with a Bachelor's Degree or higher or

• Possession of a High School Diploma or General Education Development (GED) Certificate and

• Four (4) years of end-user support experience in help desk or service desk environment or directly related experience or

• An equivalent combination of education and/or experience is required .

Physical Requirements:
Sedentary Work involves exerting up to 10 pounds of force occasionally or a negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects.

Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time.

The duties listed are not set forth for purposes of limiting the assignment of work.

They are not to be construed as a complete list of the many duties normally to be performed under a job title or those to be performed temporarily outside an employee's normal line of work.

Group and Voluntary Benefits Offered :

• Medical, Dental, and Vision

• Basic Term Life I...