Tech Partner

We are looking for a rock star Tech Partner to join our team in our Tlaxcala Plant.

In this role you will be responsible for a wide array of support services.

Expert level training/mentoring will be provided by Schneider Electric to ensure that you are successful in the role.


* Work with an intelligent and diverse workforce


* Be a contributor to global energy efficiency and sustainability


* Work with and learn about cutting edge technologies every day


* Feel energized and have a great sense of accomplishment supporting your co -workers

What do you get to do in this position?


* Create, Receive, Monitor, Maintain and Resolve work tickets


* Imaging, Setup and Support of computer(s), monitor(s), mobile device(s)


* Maintain on-site presence at designated service locations to support end users


* Software installation and support in accordance with Schneider standards


* Perform pro-active and on-demand health check of IT systems including, but not limited to: printers, copiers, fax machines, scanners, and video conference equipment


* Training end users on how to operate office automation equipment as requested


* Hardware platform troubleshooting and management


* Software platform troubleshooting and management


* Perform secure password management for all provided passwords


* Support access to corporate network/wireless and applications (both on network as well as over VPN)


* Coordinate execution of tasks with guidance from Service Desk representatives


* Manage IT inventory of in-house stock, such as moving, sorting, cleaning, stocking


* Other duties as assigned

What will make you successful:


* Bachelors degree in Computer Science or related fields


* English Intermediate - Advanced


* Being able to work on site.


* You have 1 - 3 years of technical support experience, previous deskside technician support experience desired


* Office 365 experience desired


* ITIL and ITSM experience desired


* 1 - 3 years of experience in implementing, troubleshooting and supporting end user technologies & services, preference given to experience in medium to large sized environments


* 1 - 3 years of MS Windows desktop or laptop OS administration, configuration and troubleshooting experience


* Experience with Microsoft SCCM desired


* Mobile Device Management experience with supporting and managing mobile devices, configuring mobile policies and deploying mobile applications.


* Working knowledge of key technologies including Enterprise Mobility, Collaboration, Messaging, Video Conference and Unified communication desired


* Working knowledge of LAN and WiFi technologies desired


* Working knowledge of Active Directory


* Confident, upbeat and re-assuring attitude with ability to communicate and interact with workplace professionals, including Executive level personnel, as needed


* Thirst for knowledge and willing to l...