Customer Account Coordinator – Madera, CA

Customer Account Coordinator - Madera, CA

Location: This is a fully onsite role based at our Madera, CA site

Schedule: Monday - Friday | 8:00 AM - 5:00 PM PST (with flexibility as needed)

Pay : $23.00 - $29.00 per hour, based on qualifications

Visa Sponsorship: This role is not eligible for visa sponsorship

Your Job

Georgia-Pacific is seeking a Customer Account Coordinator to join our team in Madera, CA.

Whether you come from industrial sales support, logistics, manufacturing, or another customer-focused industry, this is your opportunity to grow your career in a dynamic plant environment where customer relationships are critical to our success.

In this role, you will serve as the primary point of contact between customers, internal teams, and the sales organization, managing the order process from start to finish with accuracy and urgency.

The ideal candidate demonstrates strong attention to detail and accountability, as this position involves high-volume order entry, item setup, light accounting tasks, and frequent cross-functional communication.

Success in this role requires the ability to adapt quickly, prioritize effectively, and maintain a high level of accuracy in a fast-paced environment.

Our Team

Georgia-Pacific is a well-rounded and developed team with a high level of experience and knowledge with corrugated boxes.

We believe in empowering our employees and fostering continuous learning.

Delivering best-in-class service is a top priority, and the Customer Account Coordinator plays a critical role in achieving that goal.

Our leadership team is committed to developing talent and cultivating a positive, principle-driven culture grounded in Principle Based Management™ (PBM).

If you're looking to be part of a team where your contributions are valued, supported, and make a meaningful impact, this is an excellent opportunity.

What You Will Do In Your Role



* Manage customer accounts through proactive communication via phone and email, while collaborating with internal teams to ensure a high level of customer satisfaction


* Create and maintain spreadsheets to track inventory, order status, and other customer- and production-related data


* Accurately enter and manage orders, cancellations, and changes for multiple customer accounts, with a strong focus on customer requirements


* Coordinate product shipments in partnership with the shipping department


* Work with Quality Assurance to follow up on customer feedback, identify root causes, and provide effective solutions


* Monitor and manage inventory to support production planning and efficiency


* Perform accounts payable and receivable duties


* Prioritize and balance multiple urgent tasks, shifting gears quickly as business needs evolve.


* Use Microsoft Office tools (Excel, Teams, Word) daily to manage information and workflows.


* Cross functional administrative support


* Flexibility to work a schedule that supports business n...