Transactions Specialist II - Customer Resolution Services Team

Join Chase, where you will have the opportunity to make real innovative impacts to our customers and be part of a dynamic environment where every day brings new challenges and opportunities.

As a Transactions Specialist II within JPMorgan Chase, you will play a crucial role in investigating and resolving transaction discrepancies, reconciling account balances, and ensuring checks are accurately posted.

The ideal candidate thrives in fast-paced environments, demonstrates strong prioritization skills, and consistently delivers accurate results within tight deadlines.

Your critical thinking and proactive problem-solving skills are essential for success in this role.

Job Responsibilities


* Research and resolve check processing issues, including transactions posted to incorrect accounts, payment amount discrepancies, and account balance differences, ensuring all corrections are completed accurately and within established timeframes.


* Reconcile accounts by identifying root causes of posting errors and executing appropriate corrections in accordance with established procedures.


* Proactively identify and address errors or processing issues before they escalate, taking corrective action in a timely manner.


* Prioritize competing investigative tasks effectively in alignment with organizational deadlines, service level agreements (SLAs), and business urgency.


* Apply attention to detail and quality control measures when reviewing and resolving transactions to minimize risk and errors.

Required Qualifications, Capabilities, and Skills


* High School Diploma or GED required.


* 2+ years of experience in an operations or transaction processing environment.


* Demonstrated ability to investigate and resolve transaction discrepancies, including check processing and account reconciliation.


* Strong analytical and problem-solving skills with the ability to identify root causes of posting errors.


* Strong organizational skills with the ability to multitask without sacrificing accuracy.

Preferred Qualifications, Skills, and Capabilities


* Familiarity with check processing, account reconciliation, or payment investigation workflows.


* Background and working knowledge of Regulation E (Reg E) and ECCHO guidelines as they apply to transaction processing and dispute resolution.


* Developing knowledge of automation and process optimization tools or technologies.

Work Schedule: Monday - Friday 8:00am - 4:30pm full time onsite.

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products.

Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do.

We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary de...