Business Operations Manager - Machine Learning and AI

As a Vice President, you will lead strategic initiatives that drive innovation and operational excellence.

This is an opportunity to work with cutting-edge technology and collaborate with talented professionals across the firm.

You'll play a key role in transforming how we deliver value to our customers and the business.

Grow your career while making a meaningful impact on the future of banking.

As a Vice President in Machine Learning & Intelligence Operations within Consumer & Community Banking (CCB) Operations, you will set and operationalize the management framework for a rapidly scaling Artificial Intelligence (AI) & Machine Learning (ML) organization.

You will lead business management and strategy efforts that enable sustainable growth, organizational effectiveness, and delivery at scale as AI becomes increasingly core to the firm's operations.

Your role will focus on building structure, alignment, and operating discipline across teams while driving AI/ML transformation priorities.

Partnering closely with product, engineering, data, risk, and operations leaders, you will translate AI strategy into executable plans, improve how work flows across the organization, and strengthen decision-making, governance, and accountability.

You will foster a high-performing, innovative culture that supports both near-term delivery and long-term AI capabilities at enterprise scale.

Job Responsibilities


* Lead organizational management and strategic initiatives that enable AI/ML teams to scale effectively while addressing complex, high-impact problems in financial services.


* Design and evolve operating models, governance structures, and execution frameworks to support rapid growth and increasing AI maturity.


* Drive organizational alignment across leadership and teams by clarifying priorities, roles, decision rights, and dependencies.


* Monitor industry and technology trends to ensure the organization's structure, skills, and operating approach remain well positioned for the future of AI.


* Lead cross-functional strategy and execution teams, ensuring consistent delivery, disciplined follow-through, and measurable outcomes.


* Partner with senior leaders to translate AI and data strategy into execution roadmaps, investment plans, and operating goals.


* Oversee core business management functions, including communications, financial planning, capacity planning, vendor management, and performance management.


* Establish and sustain executive-level reporting, insights, and narratives that clearly articulate progress, risks, and value realization.


* Coach and develop team members, reinforcing strong management practices, accountability, and a culture of excellence and innovation.

Required Qualifications, Capabilities, and Skills


* 5+ years of experience in strategy, business management, or organizational leadership within consulting firms or internal strategy/operating groups.


* Demonstrated ability to sc...