Program Manager, Product Innovation

Product Innovation Program Manager – EMR & Practice Management

Overview of the role
We are seeking an experienced Program Manager to lead the strategy, implementation, and optimization of our EMR and Practice Management/Billing software solutions.

The ideal candidate has a deep understanding of clinical workflows, billing processes, and healthcare technology, and excels at managing cross-functional programs that improve operational efficiency and patient care.

This role reports to the Vice President, Product Innovation.

Responsibilities


* Lead product and program initiatives across EMR and Practice Management systems, from planning through execution and post-launch optimization.


* Collaborate with customers, internal client management, and business analysts to gather requirements, define solutions, and ensure software enhancements are delivered on time and meet defined business requirements.


* Oversee project timelines for multiple concurrent initiatives in several EMR and PM systems simultaneously.


* Ensure compliance with HIPAA, USCDI, and other healthcare regulatory standards.


* Act as a key liaison with development leadership and Business Unit Executives to report status, identify risks, and align teams on programs that cross multiple EMR/PM systems.

Requirements


* Bachelor's degree in Healthcare Administration, Health Informatics, Business, or a related field.


* 5-7+ years of experience in project or program management within healthcare IT.


* Hands-on experience with EMR/EHR systems and Practice Management/Billing software in physician offices.


* Strong understanding of clinical workflows, billing/revenue cycle management, and software integration.


* Proven ability to manage cross-functional teams, project plans, and budgets.


* Understanding of how various forms of AI (Machine Learning, Agentic AI, Robotic Process Automation, Natural Language Processing) are deployed to improve EMR and Practice Management workflows and automation.


* Excellent communication, presentation, and interpersonal skills with the ability to translate technical requirements for clinical and administrative stakeholders.


* Strong analytical, problem-solving, organization, and time management skills with high attention to detail.


* Ability to build and maintain strong and trusting relationships with team members, stakeholders, and senior leaders.


* Advanced MS Office Suite skills (PowerPoint, Word, Excel, Teams).

What Would Make You Stand Out


* Experience with major EMR/Practice Management vendors (e.g., Epic, Cerner, Allscripts, Athenahealth, NextGen, eClinicalWorks).


* Knowledge of interoperability standards (HL7, FHIR).


* Experience with software product launches or optimizations in ambulatory care settings.


* Project management certification (e.g., PMP, PMI-ACP, PRINCE2, Lean Six Sigma, Scrum, or SAFe) is preferred.

What We Offer


* Comprehensive medical, dent...