Specialist, Account Btssc - Im

Job Description

Position Summary:

The Account Manager is the primary interface that is responsible for the development of business relationships with current ALLDATA customers.

They will provide post-sales support to current ALLDATA customers, identify, and grow sales opportunities in assigned territories.

Product development support, post sales relations, customer retention, sales skills, follow-up, and action planning are key elements of this position.

Job Responsibilities:


* Welcome and setup new customers


* Contact customers to review their business and ensure customer loyalty


* Resolve outstanding customer issues of various complexity in a timely manor


* Renew existing subscriptions and meet their financial targets/Talk Time and other KPIs


* Identify sales opportunities to increase customer profitability and drive company revenue.


* Work with other departments to deliver maximum customer retention, sales revenue, and net sales profit.


* This position has no direct reports.

Skills and Requirements:


* A college degree or equivalent education and/or experience


* 3-5 years' account management or sales experience


* Strong customer facing skills (executive presence, writing skills, phone skills); demonstrates a highly professional demeanor


* Bilingual Spanish/English


* Takes ownership of customer issues and drives to resolution


* Sales to existing customer experience


* Ability to work collaboratively within the ALLDATA organization


* Ability to communicate and comprehend positions and interests, manage conflict, develop alternatives, and compromise appropriately


* Ability to set and communicate expectations; skill in mediating and resolving problems


* Strong listening skills


* Self-motivated, strong work ethic


* Ability to remain calm under pressure


* Ability to maintain a professional demeanor with customers and colleagues


* Automotive knowledge is a plus

About Autozone

AutoZone de México is the leading retailer and distributor of automotive parts and accessories in the Americas.

In Mexico, there are more than 800 stores; two distribution centers; one Store Support Center, the Centro de Apoyo a Tiendas (CAT) is located in Monterrey, México,; one Business and Technology Store Support Center (BTSSC) located in Chihuahua more than 16,000 AutoZoners nationwide.

Our customer-first mindset and commitment to Going the Extra Mile define who we are, for both our customers and AutoZoners.

Working at AutoZone means being part of a team that values dedication, teamwork and growth.

Whether you're helping customers or building your career, we provide tools and support to help you succeed and drive your future.

AutoZone, and its subsidiary, ALLDATA are equal opportunity employers.

All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or...