Lead Client Implementation Specialist

Lead Client Implementation Specialist (Onsite: Sacramento, CA)

As the leading innovator in Vehicle-to-Government (V2Gov) technology, Vitu is transforming the way vehicles, businesses, government, and drivers interact with one another.

Vitu provides innovative, cutting-edge services to the motor vehicle industry.

Our namesake solution manages titling and registration transactions in all 50 states and across multiple locations — all on one platform.

With the mission of expanding and automating Vehicle-to-Government (V2Gov) transactions, the Vitu platform is reimagining how drivers, businesses and governments interact with vehicles.

Vitu has offices in California, Florida, Georgia, Illinois, Indiana, Minnesota, Montana, North Carolina, New Hampshire, New Jersey, New York, Ohio, Oregon, Pennsylvania, and Virginia.

Job Summary

This role is Responsible for management of client implementation teams 

Key Responsibilities


* Responsible for all aspects of new client implementations including:
+ client setup
+ process documentation
+ developing and executing project plans to track status and
+ providing regular feedback regarding status including customer concerns to internal  stakeholders. 



* Provides overall management and coordination of projects and acts as the central point of contact  for the implementation project teams working cross functionally with all departments and other  project related stakeholders as required. 


* Oversees the daily management of client related projects; coordinating project scheduling with  states involved and all departments impacted. 


* Creates implementation communications for relevant audiences to be distributed and reviewed.


* Executes change management, communication, and training plans. 


* Implements and tracks key metrics to analyze performance relative to customer  service.

Implements workflow policies/procedures and recommend improvements.


* Investigates, analyzes, and recommends solutions for client implementation issues; maintain  end user satisfaction and continued engagement. 


* Liaise between business and technology team members with customer-facing responsibility.


* Assists in development of future product versions and ideas.


* Understands and manages evolving stakeholder expectations. 

The Successful candidate will have a proven track record in: 

Managing Teams


* Developing staff to increase skills, knowledge and abilities. 


* Assessing training needs and providing training as needed. 


* Planning, directing, and managing activities and/or deliverables of the team/staff.


* Motivating employees; keeping team excited about responsibilities and communicating  department and Company goals and  


* targets.  

Risk/Issue Management 


* Managing risks and issues, developing and monitoring mitigation plans and developing  and maintaining contingency plans. 
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