Lead Registration Specialist

Lead Registration Specialist (Onsite)

As the leading innovator in Vehicle-to-Government (V2Gov) technology, Vitu is transforming the way vehicles, businesses, government, and drivers interact with one another.

Vitu provides innovative, cutting-edge services to the motor vehicle industry.

Our namesake solution manages titling and registration transactions in all 50 states and across multiple locations — all on one platform.

With the mission of expanding and automating Vehicle-to-Government (V2Gov) transactions, the Vitu platform is reimagining how drivers, businesses and governments interact with vehicles.

Vitu has offices in California, Florida, Georgia, Illinois, Indiana, Minnesota, Montana, North Carolina, New Hampshire, New Jersey, New York, Ohio, Oregon, Pennsylvania, and Virginia.

Job Summary

This individual must have knowledge of the registration and transfer process, policies and procedures as set forth by DMV as well as internal company policies. 

Key Responsibilities


* Monitor your direct reporters
+ Performance
o Maintaining minimum audit numbers with KPI and monthly sheet Audit Manager created
+ Ensure SLA is being met on tickets
+ Notify audit manager with concerns
+ Perform verbal warnings if needed
+ Perform regular check-ins
+ Approve/deny time off request
+ Ensure approved time off is added to the Audit Time Off Calendar
+ Make time card corrections and approve time cards


* Monitor your team’s slack channel for questions and provide answers
+ If unsure of the answer, reach out in the lead slack channel for assistance 
o Make sure you are asking up the chain and not below for question assistance


* Monitor the lead slack channel and DTO channel to answer questions from AE’s or NTX Customer Support 


* Assign staff transactions appropriately when required. 


* Assist Audit Manager with interviews when hiring new auditors


* Assist Audit Manager in training new auditors assigned to your group


* Assist with the monthly audit meeting
+ Record talking points
+ Run meetings when audit manager is unavailable


* Work with other leads to mass approve transactions for applicable customers.


* Work with Audit Manager and NTX Account Executives for customer follow ups/possible retraining of customers if continual mistakes are happening


* Assist Audit manager with keeping training documents updated
+ If you see something that needs updating let the audit manager know


* Audit transactions assigned to you or perform QA if applicable.


* Work with Audit Manager to ensure document issue found messages are being sent following Vitu customer service.


* Work with the Audit Manager to reach out to 3rd party vendors (i.e Yassi) or different state DMV to ensure proper procedure.


* If the Audit Manager is out follow standard ope...