Olympic & Paralympic Hospitality & Ticketing Management, Vice President

Join Sports & Entertainment Marketing to help deliver world-class hospitality experiences tied to JPMorganChase's Olympic & Paralympic sponsorship.

This role will sit at the center of ticketing, accommodations, and experience planning-partnering across the firm and with key external stakeholders.

As a Vice President in the Olympic & Paralympic Hospitality & Ticketing Management team, you will be responsible for planning and operational delivery of hospitality programs across the Olympic and Paralympic sponsorship, including ticketing allocation, guest experience design, and accommodations logistics.

This role partners with Lines of Business and cross-functional stakeholders to align priorities, manage processes, and execute high-touch experiences at scale.

The VP will serve as a primary operational point of contact with external stakeholders such as the IOC and LA28, ensuring seamless coordination, governance, and execution.

Job Responsibilities:


* Lead end-to-end hospitality operations for Olympic & Paralympic sponsorship moments, including ticketing, accommodations, and guest experience planning


* Own ticketing governance and allocation processes across Lines of Business, including planning calendars, request intake, approvals, inventory tracking, and reporting


* Coordinate with external stakeholders (e.g., IOC, LA28, and related service providers) to manage ticketing systems, allotments, policies, deadlines, and deliverables


* Partner with LOB marketing, client teams, and regional stakeholders to design hospitality programs that meet business objectives and brand standards


* Develop and maintain tools, playbooks, and operating procedures (e.g., request forms, FAQs, timelines, RACI, escalation paths) to enable consistent execution


* Manage accommodations strategy and logistics, including room blocks (as applicable), booking workflows, attendee communications, and issue resolution


* Oversee onsite guest experience delivery, including itineraries, venue coordination, transportation inputs (as applicable), staffing, and run-of-show support


* Ensure compliance with sponsorship rights/usage rules, ticketing/hospitality terms, and internal governance in partnership with Legal, Compliance, Risk, and Controls


* Manage hospitality vendors and agencies (e.g., event operations, travel/housing partners, guest management platforms) including SOWs, budgets, and performance


* Track budgets, forecasts, and invoices for hospitality programs; deliver financial discipline and documentation across workstreams


* Build measurement and feedback loops (guest satisfaction, operational KPIs, post-event learnings) to improve future hospitality programs


* Communicate clearly with senior stakeholders through regular updates on inventory, priorities, risks, and readiness

Required qualifications capabilities, and skills:


* At least five years relevant experience in hospitality management, event operations...