Training Senior Associate - Client Onboarding & Service

Are you passionate about empowering employees and driving business success through modern knowledge and learning enablement solutions? Join our dynamic team to drive role readiness and frontline performance through practical, scalable learning enablement.

As a Training Sr Associate within JPMorganChase Global Services, Client Onboarding & Service (COS), you will play a pivotal role in designing, developing, delivering, and continuously improving role-based learning and knowledge solutions that increase speed-to-proficiency and elevate business and client outcomes.

Job responsibilities


* Enhance employee performance, productivity, and role readiness by delivering role-based enablement solutions (performance support, knowledge resources, and targeted learning when appropriate).


* Partner with business stakeholders and SMEs to assess needs, identify root causes, and recommend the right approach to support role readiness and performance (knowledge, process reinforcement, performance support, communications, or learning).


* Design and develop learning and enablement assets such as eLearning, job aids, playbooks, quick references, simulations, and guided practice materials.


* Own the end-to-end content lifecycle: intake, design, development, subject matter expert validation, approvals, LMS publishing, and deployment/rollout.


* Structure and maintain content so it is easy to find, reuse, and keep current (consistent templates, clear organization, and tagging/metadata where applicable).


* Leverage content management and maintenance platforms (e.g., SharePoint, Confluence, and LMS administration tools) to manage version control, metadata tagging, governance, and collaborative workflows, ensuring content remains accurate, organized, and easily accessible.


* Measure effectiveness using adoption and performance outcomes and iterate content and delivery approaches accordingly.


* Design enablement solutions aligned to business objectives, using data-driven approaches to evaluate effectiveness, inform continuous improvement, and optimize performance outcomes


* Integrate AI-enabled tools into content development and training strategies to maintain high standards of accuracy, clarity, usability, and visual quality.


* Maintain continuous learning on AI strategy and apply AI-enabled knowledge workflows to accelerate drafting, improve content consistency, and enhance the employee experience.


* Support pilots and launches by coordinating logistics, communications, and stakeholder readiness.

Required qualifications, capabilities, and skills


* 5 years' experience in enablement, learning/content development, needs assessment, and/or performance consulting


* Demonstrated success managing multiple programs and projects concurrently, with strong prioritization and delivery discipline.


* Proven ability to excel in a fast-paced, team-based environment and adapt to shifting priorities and changing bus...