Experience Design Vice President

Shape the future of user experience with strategic design initiatives that blend business needs and user insights.

As a Vice President Experience Design in Small Business Credit Card you will play a pivotal role in shaping the user experience across our products and services.

Leveraging your deep knowledge of design and research practices to lead strategically important initiatives and develop innovative solutions that align with business requirements and user needs.

As a subject matter expert, collaborate with cross-functional teams, guide, and mentor junior designers, and foster a culture of inclusivity and accessibility.

Your expertise in experience strategy and inclusive design will ensure that our offerings are not only visually appealing but also accessible and user-friendly, enhancing the overall customer experience.

You will lead early-stage discovery through delivery for both new and current experience for Small Business Card, connect dots across journeys and systems, and turn ambiguity into a shared point of view, aligned decisions, and an actionable path forward.

This individual contributor role flexes across initiatives; success is measured by alignment, execution, and improvement to the customer experience, not a project.

Job responsibilities


* Develop and execute design/research strategies for complex projects and ensure alignment with business objectives and user needs across multiple product areas


* Diagram service flows and product features, design wireframes, and prototype interactions for key touchpoints as you lead end-to-end design initiatives within a specific domain.


* Drive the adoption of inclusive design practices and accessibility guidelines, mentor junior designers and foster a culture of diversity and inclusion


* Collaborate with cross-functional teams to integrate user experience design into the product development processes and ensure seamless and customer-centric solutions


* Analyze market trends, gather feedback from user research, and learn from data insights to inform design decisions and optimize user experiences across various platforms and channels


* Lead design strategy in collaboration with cross-functional partners to frame problems, clarify customer needs, and identify opportunity areas to create a cohesive end-to-end product experience across the Small Business Card and Business Banking ecosystem


* Create strategic decision-ready artifacts such as north-star journeys, experience maps, journey narratives, experience roadmaps, and prioritized CX gap inventories across Small Business Card, Business Banking, and Consumer Card that unify and guide cross-functional teams on what to solve and why


* Deliver across concurrent projects and efficiently scale execution of design direction, providing status and transparency to leadership


* Present your work to a diverse selection of business stakeholders and the broader product and technology organization-and use you...