Vice President, Business Strategy and Operations - Chase Travel

The Travel product team delivers innovative travel experiences, enabling customers to realize their travel aspirations through Chase Travel.

We are seeking a Vice Present to lead Business Strategy & Operations, responsible for setting strategic direction, overseeing business management functions, and driving high-impact projects that enables the team to be successful.

This executive role requires a visionary leader with experience in business strategy, operational leadership, and cross-functional collaboration.

You will partner with senior leaders across Product, Technology, Design, Finance, Analytics, and Recruiting to ensure alignment with organizational goals and delivering measurable results.

As a Vice President, Business Strategy and Operations within Chase Travel, you will be accountable for the end-to-end management of strategic operations, organizational effectiveness, and team culture.

You will lead a team, mentor talent, and serve as a key advisor to senior leadership.

The ideal candidate is a strategic thinker, exceptional communicator, and proven operator with a track record of leading complex initiatives at scale.

Job Responsibilities


* Set and execute the strategic vision for business management and operations, aligning objectives with broader business goals.


* Oversee the book of work, including capacity and prioritization planning, and act as liaison with the card product office and Finance for business cases and intellectual property mapping.


* Oversee, prepare, and deliver executive communications-including EMRs, business reviews, OKR management, status tracking for all rewards portfolio projects, and strategic updates-to senior executives.


* Develop a well-understood narrative of the travel product's strategy and vision, and draft team-wide and enterprise-level communications to ensure transparency, alignment, and collaboration.


* Lead headcount and resource planning in partnership with Finance, including BAU and acceleration hiring


* Oversee and drive talent management processes, including year-end reviews, ratings and compensation, promotion decisions, skillset inventory, guidelines for ratings, VP/ED platform management, and key hiring activities.


* Foster a high-performing, collaborative team culture by strengthening connections within the Rewards team and across the quad, while managing employee opinion surveys, guiding principles, training, recognition and awards, and onboarding experience/resources to boost engagement and enrich the employee experience.


* Lead and facilitate quad leadership team offsites and organization-wide town halls.


* Identify and implement operational efficiencies, process improvements, and best practices to drive productivity and performance across teams.


* Manage team's Office Hours, distribution lists, and team Confluence site.


* Direct, oversee, and support special and ad hoc strategic and operational projects spanning product and tech...