Radiology Support Coordinator

Nemours is seeking a Radiology Support Coordinator (Full-Time), to join our Nemours Children's Health team in Jacksonville, Florida.

This position is responsible for: Facilitate and enhance the working environment for the Radiologists and Department by improving workflow to increase efficiency and productivity.

Effectively communicate critical test results to referring physicians and healthcare providers in an accurate and timely manner.

Enhance patient safety and flow by assisting the Radiologist in managing patient information and priority.

Follow HIPAA organizational policies and guidelines.

Provide support for all aspects of customer service for the Radiology Department.

Facilitate outside study reads by appropriately uploading studies to PACS and completing the order process.

Provide film digitization, CD creation to fulfill patient and healthcare provider requests.

Triage stat and routine imaging errors.

Resolve Epic errors.

Manage multiple partner systems and troubleshoot images not crossing to our system.

Facilitate downtime process with reconciling orders.

Assist in PACS support functions such as unlocking reports for radiologists, archiving studies, anonymization of scans, establishing connections and managing operations of image sharing with outside facilities.


* READING ROOM: Provide support to Radiologists and Radiology customers, both internal and external, to enhance production workflow.

Accurately relays complex imaging report information to appropriate customers.

Reports critical results in an efficient and effective manner to expedite safe patient care.

Provide customer with images, in film or CD format, as requested, ensuring all appropriate consents and form completion.

Fulfill requests from healthcare providers for patient reports.

Educate outside departments on how to retrieve outside imaging, place orders in the electronic medical record and push images from image sharing software.


* PACS SYSTEM SUPPORT AND DATA ENTRY: Proficiently utilize multiple, complex, IT and Radiology computer systems.

Perform order entry, maintaining accurate demographic and clinical information.

Manage historical images by requesting from offsite storage.

Monitor system dashboard for critical result reports and facilitate doctor to doctor communication.

Assist radiologists with unlocking reports.

Monitor patient medical records error work queue.

Manage partner hospital image sharing by utilizing multiple Imaging Informatics managed systems.

Manage and maintain outside image sharing operations.

Troubleshoot radiologist IT issues and place appropriate tickets or connect with the appropriate IT support staff.

Staff and manage downtimes, manually push reports, associate downtime reports in dictation system to reconcile in electronic medical records, etc.


* PROBLEM SOLVING: Investigates and resolves customer requests, questions or problems.

Contacts outside representatives to request information or assistance in resolving problem.

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