Senior UX Researcher

Job Summary:

Allegis Group is a global leader in the talent acquisition industry.

We are the fourth largest talent solutions company in the world, with core operating companies including Aerotek, TEKsystems, Aston Carter, and Actalent.

 

The UX team supports a collection of enterprise recruiter and candidate or talent platforms that:


* Help candidates find the right job


* Support recruiters in finding the right candidates for client companies


* Support Allegis employees in better serving clients and candidates


* Enable sales teams to be more consultative when engaging clients


* Make candidates more discoverable across our platforms

 

At Allegis Group, you will be supported by leadership that values company culture and work-life balance.

Allegis continues to invest in innovation across the staffing and services industry.

 

Allegis Group is looking for a senior mixed-methods UX Researcher with deep experience working in enterprise environments and leading high-impact research that informs product strategy, service design, and user experience decisions.

 

This is an individual contributor and player-coach role.

The ideal candidate brings strong hands-on expertise in discovery research and validation studies, while also leading and developing researchers, shaping research direction, and partnering with Product, Design, Architecture, and business stakeholders.

 

Your work will aim to understand:


* Employees, customers, and job applicants who use our products


* Business processes, workflows, and service dependencies inside and outside of our products


* Opportunities, risks, and unmet needs that influence product strategy and experience quality

 

You will be responsible for leading complex research across problem framing, concept and solution validation, and iterative product improvement.

You will work closely with:


* UX researchers


* UX designers


* Product managers


* Architecture partners


* Business and operational stakeholders


* Senior leaders

Responsibilities

Essential Functions:

This role requires advanced experience conducting and leading UX research and design research across the product lifecycle, including:


* Discovery research


* Concept testing and validation studies


* Usability testing


* In-depth interviews


* Field or contextual research


* Surveys and mixed-methods studies


* Journey mapping and service blueprinting

 

You will work to:


* Lead discovery efforts to define the right problems to solve, uncover unmet user needs, and shape product direction


* Design and execute validation studies that reduce risk before launch and confirm whether concepts, workflows, and designs are meeting user and business needs


* Identify research questions, assumptions, and decision points for teams and leaders


* Build research plans and roadmaps that align methods to business goals, product maturity, timeline, a...