Client Services Representative I - KSNA

At Clay Lacy Aviation, we've built a legacy of excellence by combining innovation, safety, and exceptional service.

We're looking for people who share our passion for aviation and our commitment to doing the right thing.

Here, curiosity and continuous learning are valued, and teamwork is essential.

If you're ready to contribute your skills in a supportive, high-performing environment where every detail matters, you'll find opportunities to grow your career and be part of shaping the future of private aviation.

The Client Services Representatives (CSRs) are a central part of the Front Office Team.

As the first and last impression of Clay Lacy Aviation, this high-profile department carries a special responsibility.

The CSR's demeanor should reflect the quality of Clay Lacy Aviation to our guests with a positive attitude.

The ideal candidate will also have a warm welcoming smile, an outgoing personality and a can-do approach to any task!



* Location: Santa Ana, CA (KSNA)


* Compensation: $19.98 - $26.29; Eligible for comprehensive benefits.


* Shift: 5:00am - 1:30pm (Days will vary.

Must have weekend availability)

Duties and Responsibilities
• Greets passengers, pilots, and flight attendants.
• Coordinates every detail of their arrival and departure including catering, ground transportation, hotel, restaurant, and golf reservations.
• Arrange fuel orders and other ground services for the aircraft.
• Answer customer emails and phone calls in a timely manner
• Perform Operator duties as required
• Ensure clients have a smooth reservation, arrival, and departure experience.
• Knowledge of Clay Lacy Aviation operations and attention to detail.
• Performs other front of house functions.
• Maintains Lobby clean and replenished
• Other responsibilities as requested or assigned.
• Other duties and tasks assigned

Competencies and Skills
• Create strong customer relations and deliver customer-centric solutions.
• Take on new opportunities and challenges with a sense of urgency and enthusiasm.
• Work collaboratively with others to meet shared objectives.
• Communicate a clear understanding of the needs of varied audiences and modes.
• Gain the trust and confidence of others through honesty, integrity, and authenticity.
• Must have a valid C Class Driver's license with a clean driving record.
• This position requires an applicant with a flexible schedule and the ability to work all shifts, weekends and holidays.
• Excellent communication skills with fluency in reading, writing, and spoken English
• Excellent personal presentation and interpersonal skills.
• Speaking -- Talking to others to convey information effectively.
• Coordination -- Adjusting actions in relation to others' actions.
• Time Management -- Managing one's own time and the time of others.

• Critical Thinking -- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches...