EUC Systems Analyst

The EUC Systems Analyst is r esponsible for the day-to-day provisioning, enrollment, configuration, issuance, and reclamation of 500+ company-issued Apple iOS devices (iPhone/iPad).

RESPONSIBILITY LEVEL:

Implements strategies to achieve the goals for the organization and Information Technology.

Implements, revises, and sustains policies, procedures and programs.

Typically works on projects and initiatives that span 3 - 12 months.

PRINCIPAL DUTIES:

1.

Mobile Device Fleet Administration: Responsible for the day-to-day provisioning, enrollment, configuration, issuance, and reclamation of 500+ company-issued Apple iOS devices (iPhone/iPad).

Maintains accurate asset inventory and all associated documentation and develops and sustains standard operating procedures for the full device lifecycle.

2.

Mobile Device Management (MDM): Administers and maintains device policies, configuration profiles, and compliance settings within Microsoft Intune and Apple Business Manager (ABM).

Ensures all managed devices remain enrolled, compliant, and aligned with organizational security standards and controls.

3.

Carrier & Billing Management: Manages the organization's AT&T wireless account including line activations and deactivations, plan administration, invoice review and reconciliation, and ongoing optimization of carrier services to align with organizational needs and budget expectations.

4.

End User Computing Support: Provides entry-level support for the End User Computing team, including help desk ticket resolution, hardware staging and provisioning, peripheral management, and active participation in organization-wide equipment rollouts such as new Retail Store hardware deployments.

5.

Ensures the quality of Goodwill technical solutions through testing, root cause analysis, and appropriate security and controls as they pertain to mobile device management and end user computing.

6.

Maintains current knowledge of Apple iOS / iPadOS platforms, MDM tooling, and carrier services.

Develops and sustains standard operating procedures and technical documentation for mobile device lifecycle processes.

7.

Project and Change Management: Effectively plans and manages own work to reliably complete routine job responsibilities and special assignments.

May serve as a team member or subject matter expert on formal projects or within the department.

Effectively engages in change affecting her/him, communicating appropriately with supervisor.

Follows through on learning, skill building, and practice necessary to adapt to change.

8.

Problem Solving: Light supervision; works independently.

Periodic review of work by manager or senior coworker.

Solves problems of moderate to advanced complexity; able to identify root cause, interpret data and resolve issues.

9.

Technical Skill: Understands and applies professional principles and skills within area of specialization to modify processes to resolve situations.

10.

Community Engagement: Champions Goodwill's community enga...