Regional After Sales Service Manager

MAIN RESPONSIBILITIES AND ACTIVITIES

The Regional After Sales Service Manager is responsible for the main following activities:

1.

Workbench Operations - Maintenance & Repair of Hermès Timepieces


* Perform technical interventions across a wide range of timepieces, including quartz, mechanical, manufacture movements, small complications, high complications, and jewelry watches.


* Execute case and bracelet finishing operations, such as polishing, satin ‑ brushing, and sandblasting, while strictly adhering to Hermès finishing high standards.


* Manage the Hong Kong workshop with full autonomy, ensuring all watchmaking tools, equipment, and spare parts are properly organized, secured, maintained, and inventoried.


* Oversee the execution of all after ‑ sales interventions, guaranteeing the expected level of quality and ensuring that turnaround times meet Hermès requirements.


* Fill in all needed information in the Hermès Care after ‑ sales IT application and provide training and support to internal and external workshops for its proper use.


* To train internal and external watchmakers on Hermès watches and calibers to the Hermès level of requirement and excellence.


* Act as the technical reference for the Asia ‑ Pacific region, providing expertise, guidance, and support on all watchmaking matters.

2.

Regional Management - Aftersales Oversight for Asia Pacific


* Oversee aftersales operations across some Asia-Pacific markets (Australia; Thailand; Philippines; Indonesia; Vietnam; Malaysia; China; Korea; Singapore; Taiwan).


* Ensure internal and external workshops operate efficiently and meet Hermès high quality, safety, and service standards.


* Manage spare parts distribution to all workshops, workshop communication flows, and coordination with boutiques.


* Deliver technical training for internal and external watchmakers, as well as retail teams.


* Represent the brand in seminars, commercial events, and training programs to reinforce after-sales processes and standards.


* Serve as the primary regional contact for all after-sales topics.

3.

People Management - Leadership of Watchmaking Teams in Hong Kong & Macau


* Provide direct managerial leadership to the watchmaking team in Hong Kong and oversight of aftersales operations in Hong Kong and Macau.


* Monitor workshop productivity, quality performance, and compliance with safety and operational guidelines.


* Lead workforce planning, recruitment, skills development, and performance management.


* Foster employee engagement and maintain a strong, craftsmanship-focused workshop culture.


* Act as the key operational reference for internal teams and boutiques to ensure consistent delivery of Hermès aftersales excellence.

PROFESSIONAL REQUIREMENTS

Technical Qualifications


* Completion and/or certification from a recognized watchmaking program (e.g., WOSTEP or equivalent).


* Minimum of 5 year...