Senior Director/VP Professional Services

Key Responsibilities

Executive and Operational Leadership


* Lead and oversee all Professional Services operations for Forensic Advantage, ensuring scalable, profitable, and high‑quality delivery.


* Provide direct leadership and mentorship to the Professional Services team, while setting strategic direction and accountability for the broader delivery organization.


* Serve as an active member of the Forensic Advantage Executive Leadership Team, contributing to strategic planning, investment decisions, and long‑term growth initiatives.

Financial Management and Forecasting


* Own Professional Services financial performance, including backlog, revenue, utilization, and EBITDA contribution.


* Lead End‑of‑Month (EOM), forecasting, and capacity planning processes for Professional Services, ensuring accuracy, predictability, and alignment with Harris financial expectations.


* Establish and manage Professional Services ratios and performance metrics consistent with Harris standards.

Client Implementation and Delivery Excellence


* Provide executive oversight for client implementations, ensuring projects are delivered on time, within scope, and at or above target profitability.


* Act as a senior advisor for complex or high‑risk projects, guiding delivery strategy, escalation resolution, and resource alignment.


* Ensure delivery models meet contractual commitments while maintaining strong customer satisfaction.

AI Enablement and Delivery Transformation


* Serve as an AI champion for Professional Services, promoting responsible adoption of AI and automation to increase delivery efficiency and scalability.


* Lead the transformation of service delivery models using AI as a workforce multiplier, without compromising quality, compliance, or accountability.


* Design and implement standardized onboarding, implementation, and delivery frameworks that scale with business growth.


* Drive services innovation that accelerates time‑to‑value and increases attach rates.

Cross‑Functional Collaboration


* Partner closely with R&D to enable “white‑glove” delivery models, ensuring alignment between product readiness, Professional Services capacity, and revenue targets.


* Ensure R&D commitments to Professional Services are clearly defined and met to support delivery success.


* Collaborate with Corporate and FAS leadership to align Professional Services strategy with overall Harris objectives.

Qualifications and Experience


* Current Harris employee with demonstrated understanding of Harris Core Values, operating principles, and financial discipline.


* Successful completion of Foresee Leadership (required).


* 5+ years of experience leading projects, releases, or programs, with transferable leadership skills applicable to managing project management and delivery teams.


* Exposure to forecasting, utilization, and EBITDA metrics, with aptitude and motivation...