Hr Technology Manager

Job Description

The HR Technology (HRIS) Manager leads the operational delivery, stability, and continuous improvement of AutoZone's HR technology ecosystem.

This role owns the end-to-end execution and reliability of HRIS processes supporting more than 100k AutoZoners across Stores, Distribution Centers, and Store Support Centers spanning four countries.

The position oversees both people and process, acting as a principal liaison between HR, Talent Acquisition, Recruiting Operations, Compliance, IT, and external vendors to ensure HR systems and integrations function accurately, consistently, and at scale.

The Manager leads a bi-national operating model, with HR Technology leadership and governance based in the US and a HR Operations / Contact Center team located in Mexico responsible for high-volume recruiting and onboarding execution.

Success requires strong operational discipline, communication, escalation judgment, and the ability to manage service delivery in a transaction-intensive environment.

This role is expected to shift work from reactive execution to a structured, prioritized, and measurable operating model, while developing team capability, accountability, and readiness.

Responsibilities

People Leadership & Team Development


* Lead, hire, train, coach, and develop HR Technology team members, fostering accountability, ownership, and professional growth


* Provide functional direction and operational oversight to Recruiting Operations / Contact Center teams in partnership with local leaders


* Establish clear expectations for quality, turnaround time, escalation handling, and service consistency


* Conduct regular 1:1s, workload planning, and development conversations


* Coordinate and balance competing priorities across tickets, inboxes, escalations, and project work


* Promote cross-training and knowledge sharing to ensure coverage during peak hiring and seasonal volume surges


* Collaborate effectively with teams in Mexico, demonstrating cultural awareness and strong operational partnership


* Remain adaptable in environments with shifting priorities, deadlines, and hiring demands

Operational Leadership & Service Delivery


* Oversee daily operation of recruiting-related HRIS support, including candidate processing, offer management, preboarding, background checks, and I-9 workflows


* Serve as the primary US-based escalation point for complex or high-impact recruiting system issues


* Manage intake, prioritization, and execution of work across production support, enhancements, and minor projects


* Establish service standards for responsiveness, accuracy, and escalation resolution


* Ensure system changes meet readiness, testing, and validation standards prior to production deployment


* Monitor volumes, backlog, and throughput across recruiting support channels and adjust priorities as needed


* Identify recurring issues and partner with HRIS, IT, or Talent Acquis...