Front Desk Supervisor

Join the dynamic and diverse team at La Jolla Beach & Tennis Club, Inc., where tradition meets opportunity.

Our family of properties includes the iconic La Jolla Beach & Tennis Club, a private oceanfront club with world-class tennis courts and direct beach access; the inviting La Jolla Shores Hotel, a beachfront getaway beloved for its relaxed coastal charm; and the internationally acclaimed Marine Room, celebrated for its fine dining and dramatic surfside views. 

  

These landmark destinations are cherished La Jolla institutions, built on a legacy of family values, exceptional service, and a deep commitment to our community.

As part of our team, you’ll enjoy a supportive and collaborative work environment, competitive pay, outstanding benefits, and the chance to grow your career in a setting as inspiring as the coastline we call home.

Whether you’re starting your career or ready to take it to the next level, we’re passionate about helping our employees thrive in one of California’s most beautiful destinations. 

What we offer:


* Free daily meal and salad bar


* Benefits including: Medical, Dental, Vision, 401K (based on employment status)


* Paid vacation, sick, and holiday time


* Dining discounts for employees (and up to 6 guests) at the Marine Room, The Shores Restaurant, and our Club Dining!


* Property retail shop and hotel discounts


* $500 referral bonus for referring new employees to The La Jolla Beach & Tennis Club

What we ask:


* Consistently provide professional, attentive, and genuinely friendly service


* Promote and follow LJBTC, Inc's Signature Service standards and requirements to ensure a lasting impression of exemplary service resulting in satisfied and loyal members and guests

Hourly Rate
$24.00

Summary

The La Jolla Shores Hotel Front Desk Supervisor supervises the Front Desk in its day-to-day operations and helps ensure overall guest satisfaction by solving problems and providing exemplary customer service.

ESSENTIAL DUTIES AND RESPONSIBILITIES:



* Trains and supervises front desk clerks and PBX operators.


* Acts as Front Office Manager in the absence of the Front Office Manager.


* Assists the Reservations and PBX Departments.


* Reads the Communication Log and makes relevant entries.


* Dispatches daily maintenance calls and work request orders to Engineering.


*  Uses voicemail, pagers and walkie talkies at appropriate times.


* Checks guests in and out.  Fills out appropriate forms for payment and posts information to computer system.


* Adjusts complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation.


* Assists the Reservations Department in booking and assigning rooms.


* Responsible for accurate shift closing reports for front desk clerks.


* Does key audit and re-keys guest room locks when necessary.


* Handles inquiries and provides ...