Lead Document Control Specialist

Lead Document Control Specialist (Onsite: Wilmington, OH)

As the leading innovator in Vehicle-to-Government (V2Gov) technology, Vitu is transforming the way vehicles, businesses, government, and drivers interact with one another.

Vitu provides innovative, cutting-edge services to the motor vehicle industry.

Our namesake solution manages titling and registration transactions in all 50 states and across multiple locations — all on one platform.

With the mission of expanding and automating Vehicle-to-Government (V2Gov) transactions, the Vitu platform is reimagining how drivers, businesses and governments interact with vehicles.

Vitu has offices in California, Florida, Georgia, Illinois, Indiana, Minnesota, Montana, North Carolina, New Hampshire, New Jersey, New York, Ohio, Oregon, Pennsylvania, and Virginia.

Job Summary

The Lead Document Control Specialist within the Document Management Group will: be a subject matter expert in all areas of the Title Vault and Research, be a front line resource for team member questions, perform fulfillment of daily transactions, facilitate training to team members, and ensure success in achieving department Service Levels and Quality expectations. 

Key Responsibilities


* Manage a high volume of tasks in a timely, accurate and efficient manner.


* Adhere to established procedures and compliance requirements when: sorting, organizing, validating, pulling, shipping, and similar activities for documents.


* Be a subject Matter Expert (SME) and frontline resource for questions for all areas of the department.


* Train team members in business processes, specific client/department requirements and expectations.


* Ensure success in achieving department Services Levels and Quality expectations by fulfilling daily transactions precisely, and assist leadership with maintaining workflow, generating reports, and working/assigning tasks.


* Use company proprietary software for research and data entry.


* Research, analyze and resolve problems in a timely manner.


* Be a positive role model to team members in all areas of performance.


* Perform routine and repetitive production work. 


* As business needs arise, the ability to have a flexible schedule, which may include overtime, may be required, in addition to the established schedule. 


* Primary schedule is Day Shift, Monday - Friday.

There may be occasions that require overtime, evening, holiday, or weekend shifts.

Qualifications and Experience 


* High School Diploma, General Educational Development (GED) or comparable completed educational certification.


* Proficient in using Microsoft Office or Google Suite, products.


* Strong verbal and written communication skills.


* Excellent people skills, with the ability to effectively collaborate with team members and other departments throughout an organization. 


* Critical thinking skills and proven ability to organize and prioritize daily ...